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HP LaserJet 3380 only prints in Windows Vista, scanning does not work.

Posted on 2008-10-22
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Last Modified: 2013-12-15
I have an HP LaserJet 3380 all-in-one printer which works just fine in Windows XP. Unfortunately I now work on Windows Vista (32bit) and now I can only use the print function.

The HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=378062&prodTypeId=18972&prodSeriesId=378060&swLang=8&taskId=135&swEnvOID=2093) states:
"HP LaserJet and Color LaserJet products - products supported and drivers included in Microsoft Windows Vista".

Also Microsoft says this product has to work properly (http://www.microsoft.com.nsatc.net/windows/compatibility/Details.aspx?type=Hardware&p=LaserJet%203380%2019ppm%201200x1200dpi%20Print%2FCopy%2FScan%2FFax&v=HP&uid=Q2660AABA&pf=8&pi=4&c=Printers%20%26%20Scanners&sc=Multifunction&os=32-bit)

Can anyone help me with this problem?

Ps. This is my first question here, so if I forget to mention something important please let me know and I will add the info as soon as possible. Also I have no idea if this is a difficult question for you, so I'm not sure if the assigned points are ok.

Thanks in advance.
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Question by:fourice
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michko earned 125 total points
ID: 22781248
Here's what you're running into - this is already considered an "older" aio, which means HP is not going to go back and develop the full software suite for Vista.

Your choices are:

Use the Windows Fax and Scan feature that comes with Vista Business, Ultimate, and Enterprise.
http://www.microsoft.com/windows/windows-vista/features/fax-scan.aspx

If you have Vista Home or Basic, or if the Fax and Scan feature doesn't work, then essentially you are out of luck.  You now have a printer, not an all-in-one.

Suggested solution - buy a new all-in-one that is fully Vista compatible.  

I know that is not an answer you're going to want to hear, but that's the way it is.  Manufacturers (and it is not just HP, there are plenty of others) are not going back and developing Vista drivers for past produced models.  The 3380 was first manufactured in 2004, so it is considered too old to bother writing new Vista compatible software.  They are using Vista compatibility as an excuse to attempt to force you to go buy a new unit.  

michko
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by:fourice
ID: 22783692
Hi Michko,
I know it's an "older" machine, but it makes no sence to buy a new one if the old one is supposed to work.
Therefor I am very happy with your first option (the Windows Fax and Scan feature) since I have Vista Ultimate. I just tried it and it works fine :)
I didn't know this program existed. I tried getting the scan to work through the Control Panel -> Scanners and Cameras. But there it always says "Can not connect to the device".
Anyway, I'm glad it works now.
Thanks!
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LVL 27

Expert Comment

by:michko
ID: 22786087
fourice - I fully agree that older printers should work.  Essentially, from what I've seen, most manufacturers of printers, etc., seemed to make the decision that when Vista came out if their hardware was over a year old, they weren't going to be bothered writing software for it.  I think that is a pretty lame decision - and nothing but a thinly veiled push to force users to buy new peripherals just because they upgraded to Vista.

Anyway, that's a soapbox I can climb up on and stay there for days.  Glad to know you have Vista Ultimate and that the Fax and Scan feature works for you.  Glad I could help.

michko
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