Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Workflows not delivering

Posted on 2008-10-22
Last Modified: 2012-05-05

I have set up a number of worklflows (e.g. when a user edits a contact that is owned by another person, the owner receives an email notifying them that a change has been made to their contact). However, a large number of mails never reach the users, and are left in the workflow queue. A message appears that says This message has not been submitted for delivery. No other explanation is given.

Any ideas on where I should be looking to see why they are not being delivered?

Question by:callo32
  • 3
  • 3
LVL 15

Expert Comment

ID: 22776900
From our other thread, it is clear that you have some send e-mail issues.
Likely there is an issue with either the Append some other flag that is affecting this.  Are these the same users with the previous no Send E-mail button issues?

(which one, the owner or the editor?)

Author Comment

ID: 22776960
When I first noticed this problem - I thought the same thing! Unfortunately though, that is not the case.

i.e. I checked workflows that have successfuly delivered for users who don't have the send mails buttons appearing, and they were fine. So they don't seem to be related...

The problem seems to be pretty irregular - e.g. I know that a particular user made changes to 50 contacts, all of which belonged to another single user. The owner received 15 emails rather than 50, and I can view 35 emails that are 'waiting to be submitted'!  
LVL 15

Expert Comment

ID: 22777359
The irregularity bothers me.  The first thing I would do is determine a set (2) of users (sounds like you have that) to test.

User A edits User B record, does it send?
User A edits User B record AGAIN, does it send?
user A edits second User B record.

Lather, Rinse, Repeat.  You want to get to the point where you KNOW which users are involved and what data (is it custom data?  or they just saving, but not really editting?  Is it a particular field that they edit?)

Can you screen shot the WorkFlow?

It sounds from the error like the workflow isn't generating the email at all (rather than generating it and it is pending send).  Does the email show up in the activities for either user?  Login as a CRM Admin, go to CRM | Activities, then change the TYPE to E-Mail and the View to ALL E-Mail, there is a status column, do you see lots of pending send or other NON- "sent" emails?
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.


Author Comment

ID: 22777821
have tried all of the above... even on same contact between same users they sometimes are not delivered, and sometimes are.

See the screens for the details.
LVL 15

Accepted Solution

WilyGuy earned 500 total points
ID: 22778035
Hmm, so they are sitting there.

The users, how are they configured for the Incoming and Outgoing Email Delivery Methods?

If Outlook, those messages will hold until that user logs into the Outlook Client (maybe it was closed or failed).

If Email Router, if you restart the Email Router service, do they send?  If so, look at http://support.microsoft.com/kb/952019

Author Comment

ID: 22784934
Email router was causing the problems. All workflows are now flowing through fine. I'm not sure what the problem was exactly, I changes a number of settings on the exchange server...

Thanks for your help on this! ! !

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

On Sep 22nd 2014 Microsoft released Update Rollup 1 for Microsoft Dynamics CRM 2013 Service Pack 1 and back in July Update Rollup 3 was released.  So we now have:   Update Rollup 1Update Rollup 2Update Rollup 3Service Pack 1Update Rollup 1 for S…
Automatically creating a Trello card using data from a Microsoft Dynamics CRM record turned out to be an easy project that yielded great results.  Here's how I did this for an internal team at General Code.
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question