Solved

tiff error

Posted on 2008-10-22
7
465 Views
Last Modified: 2013-11-22
I support a user whose outlook froze, upon rebooting the computer she could no longer open . tiff attachments. she is prompted with an error file could not be created, check permissions on the folder.
Details.
First system restore not possible no restore points available
Other attachments open fine .doc .xls
You are unable to open save or print the .tiff attachments
If you copy the .tiff file from another computer and save it to hers it opens fine in Microsoft imaging
I tried opening the files in adobe reader and it said they were not properly decoded.
We are working with outlook 2003 I am currents backing up her pst which is stored on her local machine. I will eventually reinstall outlook as a repair installation did not work.

Any suggestions will be greatly appreciated, the tiff files are virtual faxes that are a big part of the users job. She offered me free lunch if I can fix it.
Thanks
Matthew
0
Comment
Question by:yakselrud
  • 4
  • 3
7 Comments
 
LVL 7

Accepted Solution

by:
takenoco earned 500 total points
ID: 22777339
i am pretty sure that's because the tiff file always has the same name and outlook temp folder only allow 99 file with the same name...  follow the article at http://www.groovypost.com/howto/microsoft/outlook/find-the-microsoft-outlook-temporary-olk-folder/ and clear out the outlook temp folder
0
 
LVL 1

Author Comment

by:yakselrud
ID: 22778008
ok great however i am having trouble viewing it. the only way i can see it is if i copy her temp files to the desktop. when i do this i see exactly 99 >>>>.tiffs.  I have show hidden files checked.
0
 
LVL 7

Expert Comment

by:takenoco
ID: 22778080
did you delete all files in the temp folder?

you should be able to open the tiff file from outlook after you delete all tiff files in the outlook temp folder.
0
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

 
LVL 7

Expert Comment

by:takenoco
ID: 22778087
wait... i didn't read your post carefully... you mean you can't see the files when you go into the temp folder?
0
 
LVL 7

Expert Comment

by:takenoco
ID: 22778191
you can try to use this free tool http://www.howto-outlook.com/products/outlooktools.htm .. there is an option to clear out the outlook temp folder...
0
 
LVL 1

Author Comment

by:yakselrud
ID: 22779062
You are the best, I read some of the resources you provided, I found if you type %temp% in the run box you will be able to see the olk folder in the temporary internet files folder. Once in the folder i deleted the the 99 files and got a free lunch. Thanks for your assitance.
0
 
LVL 1

Author Closing Comment

by:yakselrud
ID: 31508777
this worked great
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
By the time you finish reading this article, you may have already lost all your money because you don't know the simple steps to securing your BitCoin wallet. BitCoin is an incredible invention. It is a decentralized currency system, which is the…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now