Cannot decrypt HTML e-mails using PGP Desktop error: No PGP Information found

Posted on 2008-10-22
Last Modified: 2008-11-27
We have a shopping cart system that sends encrypted sale order e-mails using GNUpg... when we receive the notifications in Outlook we decrypt them with PGP.  

We recently changed the system over to send HTML based e-mail instead of plain text... we had to do this to be able to pull some things from the shopping cart database (bill name) into the subject of the e-mail.

Now PGP Desktop won't decrypt the messages.  It says "No PGP Information found", though you can quite easily see that the message is encrypted.

This has happened on 2 computers.  The keys are installed correctly and the two computers still decrypt the earlier messages that were sent in plain text.

Whats causing this?
Question by:sduvall1

Accepted Solution

rpkhare earned 500 total points
ID: 22789348
I tried to reproduce your problem on notepad and encountered the same error. Most probable reason I can guess is that while converting from plain text to HTML, either the PGP header is corrupted or the message footer.

Check these lines especially:

--------BEGIN PGP MESSAGE-----------

--------END PGP MESSAGE------------

Also try to encrypt an HTML message and note how the encrypted message looks like. Now match the spaces, blank lines etc in your previous encrypted messages.

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

There are many reasons malware will stay around and continue to grow as a business.  The biggest reason is the expanding customer base.  More than 40% of people who are infected with ransomware, pay the ransom.  That makes ransomware a multi-million…
Explore the encryption capabilities built into Google Apps and how these features can help you meet privacy policy and regulatory compliance, but are not a full solution. Understand and compare the most popular email encryption services for Google A…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now