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How do I fix connection error between Backup Exec 12 and Ralus remote agent 12, installed on Linux box? Backup job error V-79-57344-65072 connection to target system has been lost.

Posted on 2008-10-22
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Last Modified: 2013-12-16
How do I fix connection error between Backup Exec 12 and Ralus remote agent installed on Linux box? Backup job error V-79-57344-65072 connection to target system has been lost.
Backup of linux server installed with Backup Exec 12 linux remote agent Ralus fails.
Symantec - ERROR Message
V-79-57344-65072 The connection to target system has been lost. Backup set canceled. Error from Backup Exec 12
Linux - Output from linux command (run as root) /opt/VRTSralus/bin/beremote --log-console
8abbb90 Wed Oct 22 10:02:40 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpdConfigGetHostInfo:
8abbb90 Wed Oct 22 10:02:40 2008 : BENetConfigEx: Successfully refreshed adapter information.
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpSendReply: message:0x100
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpFreeMessage: message:0x100
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:02:40 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpdConfigGetServerInfo:
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpSendReply: message:0x108
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpFreeMessage: message:0x108
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:02:40 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpdMoverSetRecordSize: len:65536.
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpSendReply: message:0xa08
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpFreeMessage: message:0xa08
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:02:40 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpdConfigGetHostInfo:
8abbb90 Wed Oct 22 10:02:40 2008 : BENetConfigEx: Successfully refreshed adapter information.
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpSendReply: message:0x100
8abbb90 Wed Oct 22 10:02:40 2008 : ndmpFreeMessage: message:0x100
8abbb90 Wed Oct 22 10:02:42 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:02:42 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:02:42 2008 : ndmpdDataListen:
8abbb90 Wed Oct 22 10:02:42 2008 : ndmpSendReply: message:0x409
8abbb90 Wed Oct 22 10:02:42 2008 : ndmpFreeMessage: message:0x409
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:03:03 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdDataAbort:
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdDataError: 0x2
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpSendRequest: message:0x501
8abbb90 Wed Oct 22 10:03:03 2008 : sent          seq#: 14 msg: 0x501
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x403
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpSendReply: message:0x403
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x403
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:03:03 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdDataStop:
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpSendReply: message:0x407
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x407
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:03:03 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdDataAbort:
8abbb90 Wed Oct 22 10:03:03 2008 : ERROR: ndmpdDataAbort: invalid state to process abort request.
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpSendReply: message:0x403
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x403
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:03:03 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdDataStop:
8abbb90 Wed Oct 22 10:03:03 2008 : ERROR: ndmpdDataStop: invalid state to process stop request.
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpSendReply: message:0x407
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x407
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:03:03 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdPKCSSession: mode:end.
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpSendReply: message:0xf33b
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0xf33b
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpProcessRequests
8abbb90 Wed Oct 22 10:03:03 2008 : ndmp_recv_msg
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpdConnectClose: called.
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpClose
8abbb90 Wed Oct 22 10:03:03 2008 : @@@@@@@MyCloseSocket called with sockfd = 5(0x5)     retval = 0
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x902
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpFreeMessage: message:0x902
8abbb90 Wed Oct 22 10:03:03 2008 : ndmpDestroyConnection
Thank you for any assistance
Backup Exec 12 is installed on a Windows 2003 sp2 server.

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Question by:cbensonICS
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Expert Comment

by:MadShiva
ID: 22784235
Hi !

On this web page you have the procedure to check :

http://seer.entsupport.symantec.com/docs/284155.htm

Follow what is on the webpage. If it's not working, don't hesitate to ask again.

Best Regards
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Author Comment

by:cbensonICS
ID: 22787173
Hello MadShiva,
Thank you for your response. The article that you noted had other notes attached. We used
article 284320 which pertains to the Linux Remote Agent Ralus.
http://seer.entsupport.symantec.com/docs/284320.htm
(article 284155 pertains to the Windows Remote Agent)
We originally had the firewall port 10000 open but not a secondary port range for data communication.
We first opened all internal communication and ran the backup. This was successful. We reviewed the log and found the port that was used for the data communication. We opened ten ports on the Linux box including this port and 9 others. We also disabled the opening of the all internal communications.  The backup failed. We then opened all communication from the Backup Exec media server and the backup was successful. We would prefer to be able to open 10 ports for communication rather than opening all communication from the media server. This is supposed to work, but we were unable to make it work. Do you have any other suggestions?
Thank you!!!
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LVL 10

Accepted Solution

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MadShiva earned 500 total points
ID: 22787971
Hello cbensonICS !

My suggestion is to add the trust of all communication between the two server only.

for example in linux (i don't know if your firewall are on windows or linux) :

 iptables -A INPUT -p tcp --source 192.168.1.1 -j ACCEPT
 iptables -A INPUT -p udp --source 192.168.1.1 -j ACCEPT

Maybe you can setup Backup Exec to use only one port. But the backup would be more slower.

Best Regards
0
 

Author Closing Comment

by:cbensonICS
ID: 31508799
Thank you for your time and information. It helped us tremendously
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