?
Solved

Printing problems in Great Plains through Citrix via a SSL VPN connection

Posted on 2008-10-22
2
Medium Priority
?
1,306 Views
Last Modified: 2013-12-11
Hi.

I am based in the UK and supporting two users based in the US. They are connecting to Citrix through a SSL VPN and working in, primarily, Great Plains. The Citrix server, VPN box and Great Plains server are based in the UK.

The problem we are having is that one user, connected to his own printer can print but a second, new user, cannot. I have been told by our Great Plains support that this is due to it being a named printer and that the second user cannot print to an already existing named printer.

Could someone provide some ideas on how we could allow both users to print via Great Plains via Citrix via a standard SSL VPN.

Many thanks!
0
Comment
Question by:LiveW
2 Comments
 
LVL 14

Accepted Solution

by:
Craig Roberds earned 1200 total points
ID: 22791222
I have an older version of GP, but a couple of questions.  Can the user print from other software (Word, etc)?  Are these users in the same location or two different ones?  Are they working on the same company in GP?  Are they printing to the same named printer?  They also have their own separate logins correct?

If so you should be able to set the printers by the users and it should save to the profile in citrix.  Where you can run into problems is when you save the named printers by computer or company, as then it is set the same for everyone.

Also I know in my version of GP (7.x) you have the option to not name a printer and then you will a pop up screen and you browse for printer you want to use or use the default.


0
 

Author Comment

by:LiveW
ID: 22794428
From what I understand (since I rely on my hosting company for Citrix support and another company for Great Plains support) the reason we are having issues is that the users are going through a VPN and the printer they print to is not on the domain. I was told that Great Plains prints to one named printer that is connected to one user's PC. Now that they have a second user it is not recognising the same print settings for the second user. The domain, servers and SSL VPN box are located in London.

The London users connect to a different company and use different printers and experience no issues. The two US users are the ones with the issues.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OpenVPN is a great open source VPN server that is capable of providing quick and easy VPN access to your network on the cheap.  By default the software is configured to allow open access to your network.  But what if you want to restrict users to on…
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question