Solved

Printing problems in Great Plains through Citrix via a SSL VPN connection

Posted on 2008-10-22
2
1,292 Views
Last Modified: 2013-12-11
Hi.

I am based in the UK and supporting two users based in the US. They are connecting to Citrix through a SSL VPN and working in, primarily, Great Plains. The Citrix server, VPN box and Great Plains server are based in the UK.

The problem we are having is that one user, connected to his own printer can print but a second, new user, cannot. I have been told by our Great Plains support that this is due to it being a named printer and that the second user cannot print to an already existing named printer.

Could someone provide some ideas on how we could allow both users to print via Great Plains via Citrix via a standard SSL VPN.

Many thanks!
0
Comment
Question by:LiveW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 14

Accepted Solution

by:
Craig Roberds earned 400 total points
ID: 22791222
I have an older version of GP, but a couple of questions.  Can the user print from other software (Word, etc)?  Are these users in the same location or two different ones?  Are they working on the same company in GP?  Are they printing to the same named printer?  They also have their own separate logins correct?

If so you should be able to set the printers by the users and it should save to the profile in citrix.  Where you can run into problems is when you save the named printers by computer or company, as then it is set the same for everyone.

Also I know in my version of GP (7.x) you have the option to not name a printer and then you will a pop up screen and you browse for printer you want to use or use the default.


0
 

Author Comment

by:LiveW
ID: 22794428
From what I understand (since I rely on my hosting company for Citrix support and another company for Great Plains support) the reason we are having issues is that the users are going through a VPN and the printer they print to is not on the domain. I was told that Great Plains prints to one named printer that is connected to one user's PC. Now that they have a second user it is not recognising the same print settings for the second user. The domain, servers and SSL VPN box are located in London.

The London users connect to a different company and use different printers and experience no issues. The two US users are the ones with the issues.
0

Featured Post

Webinar May 25: Cloud Security Strategies for SMBs

Small and mid-sized businesses are a driving force behind cloud adoption, and it’s no wonder: cloud benefits are BIG.  But for all the convenience that moving to the cloud provides, where does security come into play?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
Several part series to implement Internet Explorer 11 Enterprise Mode
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question