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Printing problems in Great Plains through Citrix via a SSL VPN connection

Posted on 2008-10-22
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Hi.

I am based in the UK and supporting two users based in the US. They are connecting to Citrix through a SSL VPN and working in, primarily, Great Plains. The Citrix server, VPN box and Great Plains server are based in the UK.

The problem we are having is that one user, connected to his own printer can print but a second, new user, cannot. I have been told by our Great Plains support that this is due to it being a named printer and that the second user cannot print to an already existing named printer.

Could someone provide some ideas on how we could allow both users to print via Great Plains via Citrix via a standard SSL VPN.

Many thanks!
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Question by:LiveW
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Craig Roberds earned 1200 total points
ID: 22791222
I have an older version of GP, but a couple of questions.  Can the user print from other software (Word, etc)?  Are these users in the same location or two different ones?  Are they working on the same company in GP?  Are they printing to the same named printer?  They also have their own separate logins correct?

If so you should be able to set the printers by the users and it should save to the profile in citrix.  Where you can run into problems is when you save the named printers by computer or company, as then it is set the same for everyone.

Also I know in my version of GP (7.x) you have the option to not name a printer and then you will a pop up screen and you browse for printer you want to use or use the default.


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by:LiveW
ID: 22794428
From what I understand (since I rely on my hosting company for Citrix support and another company for Great Plains support) the reason we are having issues is that the users are going through a VPN and the printer they print to is not on the domain. I was told that Great Plains prints to one named printer that is connected to one user's PC. Now that they have a second user it is not recognising the same print settings for the second user. The domain, servers and SSL VPN box are located in London.

The London users connect to a different company and use different printers and experience no issues. The two US users are the ones with the issues.
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