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After CRM 4.0 upgrade from 3.0

Posted on 2008-10-22
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Last Modified: 2013-11-24
We upgraded from CRM 3.0 to 4.0 , when launching application there are only placeholders for mini graphics images, application is not functioning. There is a java script error on left. Event viewer ID 10005. MSI installer error. We have performed a repair. Still the same issues.
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Question by:stpetetech
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Assisted Solution

by:WilyGuy
WilyGuy earned 500 total points
ID: 22782285
If you have some more specifics I can try to help.

The best place to start is to use IE from the Server.

Were their errors during the installation?  There should be an install log in the profile of the installation user, anything there? (work backwards from the bottom)

Java Script error on left of what?  The left navigation bar, the little yellow error in the bottom left?

Where is the Event ID 10005?  Application Log?

How customized was CRM prior to upgrade?  Did it have C360 add ons?  lots of customization or pretty ootb?

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Author Comment

by:stpetetech
ID: 22788674
Actually, Working with Microsoft Dynamics tech support, we were able to resolve the problems with the CRM upgrade and the CRM 4.0 system is now operational.  The problem was caused by a rare glitch in their upgrade process.


Thanks.
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LVL 15

Expert Comment

by:WilyGuy
ID: 22788728
It would be great if you could update with what was required?  (Hotfix, new code, etc.)
Be sure to document and then close with the your answer as solution.

Thanks
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Accepted Solution

by:
stpetetech earned 0 total points
ID: 22789143
The problem after upgrading from CRM 3.0 to 4.0 &


In viewing the IIS log files give a clue to the source of the problem.

Location of log files: W3SVC2 are log files for the second website (CRM)


Incorrect permissions to the /_imgs folder, getting an error 200


Missing images and navigation was caused by the Anonymous access not being applied to a group of folders in the CRM 4.0 website (didn't flow down from the top website level during the upgrade as it should) - in CRM 4.0, Microsoft has enabled anonymous access to their website for performance reasons which is different than CRM 3.0)

All folders and the top website should look like this, although the username is unique to a specific CRM implementation. By changing the authentication method at the root (Microsoft Dynamics CRM website), the permissions should be inherited at each of the folders in the website. All of this can be done within IIS, no need to do Windows folder permissions.






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Author Comment

by:stpetetech
ID: 22789157
Issue is resolved
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