When trying to connect to PC via Scanner, error occurs

Posted on 2008-10-22
Medium Priority
Last Modified: 2012-06-27
Hello, we have a Gestetner DSc428 mfc unit. When pressing the scanner button on the control panel/enter destination/Browse network/Domain/computer name and inputting the username and password, we get the error: Cannot find the specified path. Please check the settings.

The computer name is warehouse, so is the user account. It has both local machine and domain admin priveleges. When chosing a different user to scan to the same machine it works. This user can ping and print to the printer. Any ideas? Thank you...
Question by:stpetetech
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LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22779115
Try warehouse\warehouse as the username - Since both username and computer are the same, it may be confusing the username for the machine name in authentication.

Author Comment

ID: 22779274
Hi Thanks for getting back to me so quickly. I just tried that, same error. There is a scan docs folder on each users desktop, it is shared and has full permissions for everyone. at the login it says //warehouse , then I tried warehouse\warehouse, and just plain warehouse as the usernames.
Any other thoughts? Thank you.

Author Comment

ID: 22779387
I also tried tried changing the computer name to warehouse1, still the same error.
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LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 22779393
I noticed you typed forward slashes "/" --- is that correct?  If the system usually expects forward slashes instead of back-slash, then try that same change between the machine name and user ID  "warehouse/warehouse".

Does warehouse have permissions to the share?

Author Comment

ID: 22779674
I tried both now, same issue. I have now renamed the machine name and profile name back to the original...

Accepted Solution

stpetetech earned 0 total points
ID: 22833514
Any other thoughts on this Delphineous?

Expert Comment

ID: 23573314
Using UNC paths you have to use double back slashes before the server or computer name as such \\wharehouse\wharehouse.  I have a Ricoh that I set up to scan to folders but the Ricohs have a nice web interface where you can configure this.

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