Cannot View Individual Mailboxes During Restore
Posted on 2008-10-22
We are running Backup Exec 12.5 on a Windows Server 2003 OS and backing up an Exchange 2007 mailbox store that is running on Windows Server 2008. We are backing up to a Quantum stand-alone tape drive. The backup completes with no errors, but during the restore process we do not have the ability to perform a granular restore of individual mailboxes when backing up to tape.- it gives us the option to only restore the transaction logs. We ran a test and it backs up and restores perfectly in a backup-to-disk scenario, and when we duplicate the job to tape it works - it only happens when we backup and try to restore from directly to/from tape. We have checked the box to allow the restore of individual mailboxes on setup. After at least 6 hours of telephone time with Symantec they decided it was a MAPI issue. We called MS and ran several tests with them on the MAPI setup and they feel that the MAPI service is setup and running properly. We are out of ideas and really need to get this up and running. Any help would be appreciated.