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Capture Card not working with new Media Center Edition?!

Posted on 2008-10-22
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Last Modified: 2013-11-08
I have just formatted this computer and re-installed Windows MCE 2005. This is a HP Media Center m7360n computer with the factory supplied capture card. Trying to configure the TV gives the error message:

TUNER NOT FOUND
The tuner hardware is either malfunctioning or
not installed. Please ensure that both the tuner
hardware and a valid tuner hardware driver are
installed.

All the drivers were installed from HP's website.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=1818344

There doesn't appear to be any hardware conflicts or missing drivers in device manager.
"Conexant Falcon II NTSC Video Capture" appears in device manager with no conflicts.
I have installed a valid MPEG2 driver by installing PowerDVD 6. Any suggestions to get the
tv tuner working?
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Question by:ltcs_
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3 Comments
 
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Expert Comment

by:Merete
ID: 22794433
Hi ltcs_, I haven't run WMC so my suggestions will be just on capture cards.
there is a sequence to this stuff and if not installed right will fail,
you said here>>
with the factory supplied capture card <<  did you install the drivers first then insert this capture card?
Did you remove the capture when you formatted?

I'd take a look in the device manager  look in multimedia you should see some drivers for the WDM drivers for the capture card-Crossbar, TV Tuner,
If you dont see anything open the VIEW at the top tick to show hidden devices.
Merete
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LVL 70

Expert Comment

by:Merete
ID: 22794491
Post note, here's a guide that may assist you, please make sure you have the right cables to the correct video in.
Until this happens windows will not see it.
Maybe just a case of wrong connections. Or missing one.
TV setup guide Page 1
http://h10032.www1.hp.com/ctg/Manual/c00575314.pdf
Page 2
http://h10032.www1.hp.com/ctg/Manual/c00575319.pdf

HP HELP main page for your system
HP Pavilion Media Center TV m7360n Desktop PC

http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=en&cc=us&lang=en&os=228&docname=bph05529&rule=2382&product=1818344&
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Accepted Solution

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ltcs_ earned 0 total points
ID: 22795034
Thank you for the comment, I now have realized that the true cause of my problem will be too complicated to figure out. Just a bit of advice to MCE installers, I made this installation CD with driverpacks integrated into the installer to try and make things more simple, but when I reinstalled with the standard MCE installer CDs, there wasn't any capture card problem. I wish I could find more information and help the driverpacks people, but that client's PC is long gone now!

Thank you for your consideration.
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