Deskjet 460c reports carriage jam

My deskjet 460c is reporting a carriage jam. There is no paper stuck in this printer. How can I clear or reset so that the carriage jam clears?  Thanks
LVL 12
valiconAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

michkoCommented:
Rather than assume you've done the basic paper jam clearing, here are the instructions from HP
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00260851&lc=en&dlc=en&cc=us&lang=en&product=466208

The following instructions are from HP on how to "remove the print cartridges after a carriage jam", which will also clear the carriage jam.  It's not really jammed, it locks into place after it stalls.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00725821&dlc=en&product=466208
0
valiconAuthor Commented:
I am not assuming, there is no paper jam. I tried both of the above already. When you turn this printer on the carriage does not move to a postion as it does on other 460's. Then the power light and resume light both blink.
0
michkoCommented:
That was misunderstood - I should have said "Rather than me assuming you've ..." - my apologies, I did not mean to imply you were assuming there was no paper jam.

If you've moved the wiper forward as indicated in the second link, and the problem still persists - then you have a sensor issue or a board issue.  You can try to find a new board for it, but cost-wise you're better off replacing the unit than the board.

michko
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

valiconAuthor Commented:
No problem :)  Even when I open lid the carriage does not come to the center....
0
michkoCommented:
Open the second link.  Look where their arrow indicates in the first picture - their "wiper assembly" will be in the back position, with the cartridges on the far side of it.  With the wiper assy in the back position, it blocks the cartridges from coming forward.  Unplug the power from your unit, lift the lids, then reach in and push the wiper assy toward the front of the printer.  It should lock into the forward position.  Close the lids back up, plug the power back in, and lift the lid.  The cartridges should then slide to their normal "replace" position.

michko
0
valiconAuthor Commented:
nope.....it has seen better days...only a year old and not really used....hard to believe its shot
0
michkoCommented:
Those portables sometimes get bounced around quite a bit.  We had some that were in-vehicle usage and didn't last a year.  Then on the other hand, I still have a couple of the old 340s that are hanging in there.  Like anything electronic - sometimes they last, and sometimes they don't.  

At the price, they just aren't worth trying to repair.

michko
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
valiconAuthor Commented:
I agree. Have a great weekend :)
0
michkoCommented:
Thanks for the accept and the good wishes.  Hope you have a good week.

michko
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.