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Adobe opening and closing quickly when opening from web browser

Posted on 2008-10-22
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Last Modified: 2012-05-05
We have a few users having a problem where when the click on a pdf link from a web page, it will open the document in adobe, but then close it right away (this is when the box Edit-Internet-'display pdf in browser' is unchecked. The problem with that is that if we check that box, it opens in the browser, but our document managment program icons won't show up (they only show up when opening adobe by itself).

I did not have this problem in Adobe Standard 6.0, but I was unable to make sub-bookmarks, so I had the user upgrade to 7.0 where I was able to do this.

So if either program can be resolved I can go with that (sub bookmarks in 6.0 or stop it from opening and closing right away in 7.0)
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Question by:BHBMHT
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4 Comments
 
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Expert Comment

by:Karl Heinz Kremer
ID: 22779965
Does this happen with all PDF files from web pages? What if you drag&drop a PDF file into the browser window?
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Author Comment

by:BHBMHT
ID: 22780065
When you say drag and drop, do you mean when I already have a pdf open in the web browser and then just drop one into it from my desktop?
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22780269
No, just drag a new PDF into the browser. This way, the browser will "instruct" Acrobat to open that file - but the difference is that it does not need to be downloaded, it's already there. If you see the same effect, it has nothing to do with the download process, if you don't see it, the browser is very likely causing the problem. Which browser are you using? Have you tried a different browser yet?
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Accepted Solution

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BHBMHT earned 0 total points
ID: 22800439
Ended up finding that it is a known issue on Adobe's website with 7.0 Their recommendation was to make sure you have 7.1 or higher. So we ran the updates and that fixed it
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