Error open Outlook 2007 on Windows XP Pro - SP3 after running registry clean with Uniblue...

Posted on 2008-10-22
Medium Priority
Last Modified: 2013-11-30

I lost my XP pro profile Sunday. I was able to do a system restore to a point before that and everything came back except that Outlook 2007 Pro will not start.

Outlook will appear to be loading and then right as it completes the dialog box that says Outlook has encountered a problem and will exit comes up.

If the restart Outlook checkbox is checked it will end, restart, and get the same error in the same place.

I have repaired Outlook, and uninstalled and re-installed it from the OEM media on a Dell Latitude D830.

After re-installing it did the same thing.

So I removed all the .pst files thinking it was a corrupt file and with no .pst files in the Outlook .pst file directory it gets the same error in the same place.

The only thing i can think of is either my XP profile is still messed up or there is something corrupted in the OS.

I also ran SFC /scannow from a cmd prompt and still get the same error in the same place.

Was going to attempt to restore the registry to before it was cleaned and if that does not work am going to format the hard drive and start over.

It usually takes me about 2 days to get everything back when I do this so any help would be greatly appreciated.

Thanks in advance,
Question by:Tad Stephens
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LVL 18

Assisted Solution

sk_raja_raja earned 664 total points
ID: 22780558
You can probably rename the old profiel like profile_old, logoff and login with the same account and this will create a new user profile....see if the problem recreates on the new profile also....
if yes, xp repair will good to go
LVL 50

Assisted Solution

jcimarron earned 824 total points
ID: 22780686
birdwellconsulting--Just a thought.  " re-installed it from the OEM media on a Dell Latitude D830"
Is that a trial or a full version?  
How did you repair Outlook?
If you do decide to reformat, I am sure you know to back up your personal files first, like to a DVD or other external medium (flash drive, USB external drive).  That will help with getting "everything back".
Are you using Visual Studio?

Author Comment

by:Tad Stephens
ID: 22780776
Outlook 2007 is  a full version and yes I have multiple levels of backups.  I am not using Visual Studio.

Will try renaming the XP profile.  Sorry, but I have not done this before, any directions you would be willing to share?  Also what did you mean by "xp repair will good to go"?  Is there another repair I have missed?

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Assisted Solution

by:Bruce Pollard
Bruce Pollard earned 504 total points
ID: 22781575
My favorite XP repair option is to boot up from the WinXP disk, skip the Repair Console, tell it to install Windows.  But when it recognizes the current Windows install, it will ask you if you want to repair it.  It's much like installing again, but saves settings.  When having trouble with a program, though, I always uninstall the program, then save and edit the registry to remove any and all remaining aspects of the troublesome program.  I believe that when I did regedit with Outlook 2007, it amazed me how many registry entries remained AFTER uninstalling the program.  I'll do almost anything to avoid a reformat and reinstalling all from scratch!
LVL 50

Assisted Solution

jcimarron earned 824 total points
ID: 22781597
birdwellconsulting--Did you look into Event Viewer to see if there are any RedBall error icons at the time that Outlook shuts down?

Author Comment

by:Tad Stephens
ID: 22781777
BDPollard, will keep that in mind, many thanks...

jcimarron, What is the Event Viewer and RedBall error icons. Will Google them after this reply.  Thx...

Author Comment

by:Tad Stephens
ID: 22781861
The Event View logs contain what happened but now why.  Some examples are below:

From the Application log:
EventType clr20r3, P1 outlook.exe, P2 12.0.6300.5000, P3 4760725d, P4 mscorlib, P5, P6 471ebc5b, P7 2502, P8 0, P9 system.io.filenotfoundexception, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The Microsoft Office Sessions log report a crash but no other information.
LVL 50

Assisted Solution

jcimarron earned 824 total points
ID: 22782217
"For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."
Did you click on the go.microsoft.com link?  The next window often gives more understandable info as well, sometimes, a fix.

Author Comment

by:Tad Stephens
ID: 22782582
jcimarron, thanks for the info.

I have created a new profile (XP user) and am using Outlook there while I slowly move the rest of my apps over and then delete the old profile as sk_raja_raja remarked.  It is still a pain but slightly easier than a reformat.

Many thanks to all...

Accepted Solution

Tad Stephens earned 0 total points
ID: 22836960
Ok, after 2 reformats my PC is back to where it was before.

The first format failed because I aparently did not install the drivers in the correct order per Dell.  The second format (and reinstall) was in the order given by Dell support and all is working well.  Many thanks to all, aparently I had some corruped OS files that did not roll back with the first system restore and then other corruped files during the first reinstall.  1 week lost, am done with MS products and taking may chances elsewhere.  Dell support was exceptionally helpful.

Thanks again to all...

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