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AD Name Change / Email Address Updates

Posted on 2008-10-22
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Last Modified: 2012-05-05
A users' email address(es) does not update properly when a name change is done in AD.  We run AD and Exchange in 2003 Native mode.  We have 5 recipient policies, which includes the default policy as the lowest.  I have run through some checks and troubleshooting steps of the RUS and everything seems to be ok.  If I right click on the recipient policy and select Apply this policy now, the email address(es) update properly in the AD account.  The Recipient Update Services for both the Enterprise and Domain are set to Always Run for the udpate interval.   What do i need to do so email addresses are updated automatically (according to the Recipient Policies) when changes are made in AD?
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Question by:Engies
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8 Comments
 
LVL 4

Expert Comment

by:Scott1201
ID: 22780410
How long have you waited after making a change before clicking Apply this policy now?  AD-level changes can take hours to propagate into Exchange Server in some environments.
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Author Comment

by:Engies
ID: 22780494
We just implemented new recipient polices on Sept 5 in hopes to resolve this issue.  When a name change is done in AD, the email address updates never occur (or so it seems).  We've checked back after a week and still no update.  Today was the first day i tried Apply this policy now and saw it update immediately.
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LVL 4

Expert Comment

by:Scott1201
ID: 22780963
When you create a new user account, does that account eventually get email addresses that match one of the Recipient Policies?  If so, then the Recipient Update Service is working and something else is stopping updates from happening for changed accounts.

Here's a link that talks about some pretty detailed monitoring of the RUS: http://www.msexchange.org/articles/Troubleshooting-Exchange-Recipient-Update-Service-RUS.html
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Author Comment

by:Engies
ID: 22781040
When new accounts are created, everything works as it should and the email addresses are correct according to the policy that is applied.  It is only when a change is done to an AD profile that the email address does not update.  I already utilized this document for troubleshooting.
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LVL 4

Expert Comment

by:Scott1201
ID: 22781197
Maybe there's a higher-priority policy that takes over during the automatic RUS updates, but the lower-priority policy can be implemented by selecting Update Now?  Can you confirm that the search criteria for the 5 policies are set up to avoid duplication, and that the policy you're trying to automatically apply is in fact the highest-priority policy affecting the account you're trying to change?
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22781538
Read this link and it would answer why these accounts (new ones and modifed ones) differ with RUS normal functionality.

http://support.microsoft.com/kb/328738,
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Author Comment

by:Engies
ID: 22782878
The 4 recipient policies being applied are filtered by a different company code that is populated in AD profiles under the Organization tab.  So this does avoid duplication of any kind.
The article states that RUS updates new and modified objects through scheduled updates or Update now.  It works on the newly created objects, but not the modified.
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Accepted Solution

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Engies earned 0 total points
ID: 22933237
Per Microsoft....
Recipient Update Service stamps the user objects based on their Recipient Update policy using the filter. However once the recipient update service successfully stamps the user objects, it would not realize the change in the first or last name and hence the email address of the user object does not change automatically until you manually apply the policy from Exchange System Manager.
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