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Unable to image Dell Latitude E4300 using Ghost Solution Suite 2.5, network driver issues.

Posted on 2008-10-22
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Last Modified: 2013-12-02
We have just purchased Ghost Solution Suite 2.5 (Ghost 11) and I have a fresh OS install on a Dell Latitude E4300. I would like to capture the image from this laptop and store the image.

I am having problems when capturing the image, i get the error:
Details for: To Virtual Partition
Drivers could not be found in the PreOS for the following devices:
Manufacturer: "Intel", Description: "Intel(R) 82567LM Gigabit Network Connection"...

Per the demonstrations of the product, i would like to capture the image of the machine so i can later push out that image to other Latitude E4300's.

Thanks a lot.
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Question by:mcjim2k
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mcjim2k earned 0 total points
ID: 22788607
I solved the problem!!

I had to update the Intel Pro 1000 drivers that GSS used. I downloaded the latest VISTA drivers from Dell. The key part here is that I used the Vista drivers and NOT the XP drivers, even though i am running XP on the machine. This is very important!!

I then modified the Windows PE configuration to use the new driver, NOT the old one. Do this by opening the Ghost Console, click the Tools drop down and select Boot Wizard.

* Select Windows PE and click Edit.
* Select WinPE and click Edit (this will take a second to load the Driver List).
* Scroll down to the Intel.Pro.100+1000 driver and uncheck it. (this keeps GSS from attempting to use the driver in the future).
* Then click Add New driver... to add the new driver.
* Click browse and find the location where you extracted the Vista drivers, in my case i used the VISTA32 folder.
* Give the new driver a name (Intel.Pro.100+1000 Vista)
* Check VISTA as an OS option (again select Vista even if you are running XP)
* click Ok to save the changes for the new driver
* then click Ok to update the WinPE package, this process will take about 10 minutes.
* once completed click Cancel (the package has been updated and you no longer need to be in the Boot Wizard).

That's it!
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