Solved

MS Outlook crashes on .isp e-mail

Posted on 2008-10-22
3
185 Views
Last Modified: 2012-05-05
I sent a very large e-mail and it was returned 3 times.  When it comes back to my Outlook, it has a .isp extension.  When I click on the e-mail, I get an error message that Outlook has encountered a problem and will close.  I send a report, but I need my Outlook to stay open for business.
0
Comment
Question by:cigtoxdoc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 23

Accepted Solution

by:
redrumkev earned 500 total points
ID: 22782700
cigtoxdoc,

How are you doing?

The e-mail was probably too large for one of the ISPs (yours or theirs) thus it is returned. The file extension was changed to .isp to signify that it is an error file (too large, or a large segment) and thus when you go to open it, really it is just a mess.

How large is the file you are trying to send in MBs?

You could use a free file transfer website, where you upload the file, get a link and copy/paste that link into an e-mail. Then the person on the other end, goes to that link and downloads the file. Check out www.rapidshare.com or google free file host, if you want to go this route.

Another option would be to "zip" the file (or files) and potentally decrease its (or their) size to below the limit. Say the ISP will only accept 5 MB files and yours is 6 MB in size. If it is not a very compressed file, then it is likely that it will compress 20-30, even 50% of its size. Then you can send the smaller "zipped" file. (for zip file instructions, see this: http://condor.depaul.edu/~slytinen/instructions/zip.html)

Hope this helps,
Kevin
0
 

Author Closing Comment

by:cigtoxdoc
ID: 31508943
This question is now moot; no real solution
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 23003610
cigtoxdoc,

Sorry that there is no "real solution"  but thank you for the grade!

Kevin
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question