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When trying to reinstall iSeries Access for Windows getting an error

Posted on 2008-10-22
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Last Modified: 2013-12-06
The error occurred after trying to apply a new patch to the iSeries V5R4 system through the network drive.
OS  Windows XP professional. Profile of the user set to an administrator. Tried uninstalling the program and reinstalling it again - getting the same error message. Performed clean up, defrag, nothing helps, still getting the same error message.
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Question by:Cityoffortpierce
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7 Comments
 
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Expert Comment

by:JBart_17
ID: 22780876
what is the error?
could you post a screen shot?
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Author Comment

by:Cityoffortpierce
ID: 22780897
I have attached the jpeg to the quetion
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Author Comment

by:Cityoffortpierce
ID: 22780916
Error snap shot
iSeriesError.JPG
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LVL 27

Assisted Solution

by:tliotta
tliotta earned 20 total points
ID: 22782236
Cityoffortpierce:

Since [OK] is the only button, what happens next?

Does this system have anti-virus active? Is a Windows or other software firewall active? Both should probably be disabled during the install/upgrade.

Tom
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Accepted Solution

by:
Cityoffortpierce earned 0 total points
ID: 22785270
we found solution, had to delete the folder that file points to
thanks for your help
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Author Comment

by:Cityoffortpierce
ID: 22785341
you can close the question
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Author Comment

by:Cityoffortpierce
ID: 22785346
you can close the question
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