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How do i resolve Symantec BE  "device not found" error?

Posted on 2008-10-22
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Last Modified: 2013-12-01
I recently upgraded BackupExec from v.12 to v.12.5. after the upgrade i've been getting this error. I haven't had a successful Exchange server 2007 (Version 08.01.0291.001)

"AOFO: Initialization failure on: "\\CYBERTRON\Microsoft Information Store\First Storage Group". Advanced Open File Option used: No. Snapshot provider error (0xE000FE1F): The device cannot be found."

I checked and AOFO has not been enabled
Remote agent has been installed although it's not needed as i don't backup any remote files.
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Question by:ronfast
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Assisted Solution

by:Hedley Phillips
Hedley Phillips earned 250 total points
ID: 22784192
Have you had a read through this Symantec technote?

Advanced Open File Option used: No. Snapshot provider error (0xE000FE1F): The device cannot be found.
http://seer.entsupport.symantec.com/docs/297185.htm

Seems: Microsoft Exchange Server 2007 Service Pack 1 disables remote streaming backup and restore by default. When the backup is initiated from the passive node, the active node is considered remote.
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LVL 42

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by:paulsolov
paulsolov earned 250 total points
ID: 22785984
Also check on the Exchange server in the command prompt type

VSSADMIN LIST WRITERS

Veriy that the writers appear and they have no errors listed.  If there are no writers listed you'll need to re-register a few dll files
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Accepted Solution

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ronfast earned 0 total points
ID: 22787854
Mr-Madcowz, I tried the suggestions in the technote but didn't work.

paulsolov, no errors when i ran the command.

The strange thing is that last night's backup was successful. I just ran a test backup and it was successful so i guess i 'll close this for now.

thank you
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LVL 14

Expert Comment

by:Hedley Phillips
ID: 22789026
Alls well that ends well!

Glad you have a good backup. means you can sleep at night. Thanks for points.

/Mad
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Author Comment

by:ronfast
ID: 22789060
yup. there's nothing better for a good night's sleep than having clean backups. The problem was solved by creating a new selections list. go figure.
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