Solved

How do i resolve Symantec BE  "device not found" error?

Posted on 2008-10-22
5
5,503 Views
Last Modified: 2013-12-01
I recently upgraded BackupExec from v.12 to v.12.5. after the upgrade i've been getting this error. I haven't had a successful Exchange server 2007 (Version 08.01.0291.001)

"AOFO: Initialization failure on: "\\CYBERTRON\Microsoft Information Store\First Storage Group". Advanced Open File Option used: No. Snapshot provider error (0xE000FE1F): The device cannot be found."

I checked and AOFO has not been enabled
Remote agent has been installed although it's not needed as i don't backup any remote files.
0
Comment
Question by:ronfast
  • 2
  • 2
5 Comments
 
LVL 14

Assisted Solution

by:Hedley Phillips
Hedley Phillips earned 250 total points
ID: 22784192
Have you had a read through this Symantec technote?

Advanced Open File Option used: No. Snapshot provider error (0xE000FE1F): The device cannot be found.
http://seer.entsupport.symantec.com/docs/297185.htm

Seems: Microsoft Exchange Server 2007 Service Pack 1 disables remote streaming backup and restore by default. When the backup is initiated from the passive node, the active node is considered remote.
0
 
LVL 42

Assisted Solution

by:paulsolov
paulsolov earned 250 total points
ID: 22785984
Also check on the Exchange server in the command prompt type

VSSADMIN LIST WRITERS

Veriy that the writers appear and they have no errors listed.  If there are no writers listed you'll need to re-register a few dll files
0
 

Accepted Solution

by:
ronfast earned 0 total points
ID: 22787854
Mr-Madcowz, I tried the suggestions in the technote but didn't work.

paulsolov, no errors when i ran the command.

The strange thing is that last night's backup was successful. I just ran a test backup and it was successful so i guess i 'll close this for now.

thank you
0
 
LVL 14

Expert Comment

by:Hedley Phillips
ID: 22789026
Alls well that ends well!

Glad you have a good backup. means you can sleep at night. Thanks for points.

/Mad
0
 

Author Comment

by:ronfast
ID: 22789060
yup. there's nothing better for a good night's sleep than having clean backups. The problem was solved by creating a new selections list. go figure.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Global Address List will not update via Powershell or EAC. 2 43
exchange out of office 8 40
Calendar and Email kept in Andriod 6 23
ADD new primary address 13 17
Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now