Solved

How do i resolve Symantec BE  "device not found" error?

Posted on 2008-10-22
5
5,512 Views
Last Modified: 2013-12-01
I recently upgraded BackupExec from v.12 to v.12.5. after the upgrade i've been getting this error. I haven't had a successful Exchange server 2007 (Version 08.01.0291.001)

"AOFO: Initialization failure on: "\\CYBERTRON\Microsoft Information Store\First Storage Group". Advanced Open File Option used: No. Snapshot provider error (0xE000FE1F): The device cannot be found."

I checked and AOFO has not been enabled
Remote agent has been installed although it's not needed as i don't backup any remote files.
0
Comment
Question by:ronfast
  • 2
  • 2
5 Comments
 
LVL 14

Assisted Solution

by:Hedley Phillips
Hedley Phillips earned 250 total points
ID: 22784192
Have you had a read through this Symantec technote?

Advanced Open File Option used: No. Snapshot provider error (0xE000FE1F): The device cannot be found.
http://seer.entsupport.symantec.com/docs/297185.htm

Seems: Microsoft Exchange Server 2007 Service Pack 1 disables remote streaming backup and restore by default. When the backup is initiated from the passive node, the active node is considered remote.
0
 
LVL 42

Assisted Solution

by:paulsolov
paulsolov earned 250 total points
ID: 22785984
Also check on the Exchange server in the command prompt type

VSSADMIN LIST WRITERS

Veriy that the writers appear and they have no errors listed.  If there are no writers listed you'll need to re-register a few dll files
0
 

Accepted Solution

by:
ronfast earned 0 total points
ID: 22787854
Mr-Madcowz, I tried the suggestions in the technote but didn't work.

paulsolov, no errors when i ran the command.

The strange thing is that last night's backup was successful. I just ran a test backup and it was successful so i guess i 'll close this for now.

thank you
0
 
LVL 14

Expert Comment

by:Hedley Phillips
ID: 22789026
Alls well that ends well!

Glad you have a good backup. means you can sleep at night. Thanks for points.

/Mad
0
 

Author Comment

by:ronfast
ID: 22789060
yup. there's nothing better for a good night's sleep than having clean backups. The problem was solved by creating a new selections list. go figure.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question