Solved

Entourage Email Reply Results in Copy of Original Email Sent to Blackberry

Posted on 2008-10-22
6
740 Views
Last Modified: 2012-05-05
Hey,
   Let me first state that everything has run normal aside from the problem to come. The blackberry in question is fed it's emails through Verizon. Our email is run though our companies Exchange server.

The problem occurs when I reply to any e-mail from my Macbook using Entourage 2008.  I get a copy of the original email I received, sometimes even in bulks of 5, sent to my blackberry for any message I reply to through the macbook.  I only receive a copy of the original received email.  

I've updated, called Verizon, checked all my settings to see if it is forwarding, checked auto-bcc, and checked the exchange server.  As far as I can tell, there is nothing out of the ordinary.  No other employees receive duplicates, however I am the only one using Entourage (everyone else uses Outlook).

So far I've tested and seen that if I set an old email as "unread" in  Entourage, I will be fed the original email once again on my blackberry.

I've searched the web and found a few people with this similar problem, all of them unresolved. I'm hoping this email will be a success.

Thank you
0
Comment
Question by:Lionelh
  • 3
  • 3
6 Comments
 
LVL 7

Expert Comment

by:kguy18
ID: 22783399
Are you set up on an enterprise server? Or are you using verizons web portal to setup your company email?
0
 

Author Comment

by:Lionelh
ID: 22785533
We are using Verizon's webportal
0
 
LVL 7

Expert Comment

by:kguy18
ID: 22787696
When you say you get a copy of what you sent, is it coming from your email? Is any of the duplicates coming from you or are they just resent as if you had never gotten them? If they are coming from you (as in yourname@company.com) then login to the webportal and do the following:

1. Find the email account that is your exchange account (if its the only email account on your blackberry it makes it easy)
2. Click on the filters icon (looks like a funnel for me)
3. Click add filter
4. Name it 'duplicate block' or something descriptive
5. In the drop down for "Apply filter when" select '"From" Field'
6. In the blank for "Contains" type in your email address (yourname@company.com)
7. Select the "Do not forward messages to device" radio button.
8. Click "Add Filter"

This will not forward any mail to your blackberry that has you as the sender. If that is not the issue, let me know and ill keep looking.
0
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

 

Author Comment

by:Lionelh
ID: 22788750
Hey,
Thanks for the response.  Yeah, it is marked from the original senders email and name with an updated date and time.  It makes it appear as if it is a brand new email arriving  to the blackberry.
0
 
LVL 7

Assisted Solution

by:kguy18
kguy18 earned 50 total points
ID: 22788831
Well not really sure why thats happening then, but you can setup an enterprise server for free. You get one free CAL and can ad up to 30 users. See link below:

http://na.blackberry.com/eng/services/server/offers/professional_express.jsp

If you decided to do that just delete the email account on VZWs site and activate the blackberry on the enterprise server. Works like a charm.
0
 

Accepted Solution

by:
Lionelh earned 0 total points
ID: 22813658
I actually was able to get around what looked like a bug.  
So if anyone comes across this post, this is the way we resolved it.

By default most blackberry providers connect to the exchange client through IMAP, most phone services will give you no options on how to change styles of accessing your mail.
To do this we tried going through Verizon directly, after 45 minutes they just transferred us to blackberry.  We waited for another 45 minutes before deciding to just temporarily block all incoming IMAP connections (hoping no one would notice).  We then logged back into Verizons BB support and reset our account.  When it saw it couldn't connect via IMAP, it asked us if we would like to customize our connection.  Yes- and then we connnected our BB through OWA.
No problems so far.

0

Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Does your iMac really need a hardware upgrade? Will upgrading RAM speed-up your computer? If yes, then how can you proceed? Upgrading RAM in your iMac is not as simple as it may seem. This article will help you in getting and installing right RA…
PHP contact form that lets the user to contact the company through email contact form. A button is fixed at the bottom of site, on clicking a new window will open where a user can send the email.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question