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Unable to Load Webpages in IE or FIrefox, But can Ping and use NSLOOKUP to Resolve Websits Address...

Posted on 2008-10-23
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Last Modified: 2013-12-08
We can ping and resolve domains in NSLOOKUP but can not we web pages to load in either FireFox 3..0.3 or IE 6.  Settings for interest tools have been reset to defaults.  Web page result it merly "page cannot be displayed" on IE and a blank page for Mozilla;  

This problem comes after two of the three disks had to be reactivated due to bad blocks.  New disks are on their way.  We also had to restore all of the shares on the server.

Thx,
matt
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Question by:TX_SCUBA
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15 Comments
 

Author Comment

by:TX_SCUBA
ID: 22783757
Should clarify this is any URL.
Running:
AVG 7.5 Server
PC Tools Spyware
Spybot
Sophos Anti-RootKit
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Author Comment

by:TX_SCUBA
ID: 22788426
Does no one have any advice?  It's kinda of critical since our email is hosted.

Thanks,
matt
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Accepted Solution

by:
jcimarron earned 1500 total points
ID: 22788591
TX_SCUBA--This is the generic list of possible fixes for "Page cannot be displayed"
http://support.microsoft.com/default.aspx?scid=KB;%5BLN%5D;326155
You might start with Section 1, Method 5 and Section 3, Method 4 since these are pretty quick.
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Author Comment

by:TX_SCUBA
ID: 22791309
Thanks icmarron-- but FireFox has the same result.  AVG ans PC Doctor/Spybot seem to be coming up empty.

This is a Terminal Server so everyone is down for the count right now.

~
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Author Comment

by:TX_SCUBA
ID: 22791338
Bottom of error page states "Cannot find server or DNS error"

~
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Author Comment

by:TX_SCUBA
ID: 22791515
Here's the HighJackThis log for this server http://hjt.networktechs.com/parse.php?log=547205 

I have tryed the LSPfix and it says there are no error, but clearly there are.

SFC /scannow is next

~
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Expert Comment

by:jcimarron
ID: 22791565
TX_SCUBA--I think some of the suggestions, such as "You might start with Section 1, Method 5 and Section 3, Method 4 since these are pretty quick" will affect Firefox also.  And Section 1 in general.
Have you run the following from a command prompt
ipconfig /flushdns
ipconfig /release
ipconfig /renew
Your last post and error message is helpful, but you will find that the possible solutions are many
http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-38,GGLG:en&q=Cannot+find+server+or+DNS+error
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Author Comment

by:TX_SCUBA
ID: 22795183
I have uninstalled Winsock and Winsock2.
ipconfig /flushdns and registerdns are ineffective and I do get resolution with NSLOOKUP...
ipconfig /release and renew are not applicable since the server has a static IP.

DNS running on the server seems to be doing just fine with no event errors.

I have followed Section 3 Method 4.  All the dlls registered except msjava.dll.  Do you think that this would be casueing the issue?  I am unable to access common html pages.

~
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Assisted Solution

by:jcimarron
jcimarron earned 1500 total points
ID: 22799107
TX_SCUBA--No, msjava.dll should not be the problem.  That is a very old, no longer used, file, and the reference to it in the MS KB article should have been deleted.
I have just looked at your HiJackThis log.  You can see there are two problems highlighted in Red.
1) O10- Broken Internet access because of LSP provider 'e:\documents and settings\administrator\windows\system32\mswsock.dll' missing
2) O21 - SSODL: Sysuxdos - {5A2250D1-A4D3-4F17-BC11-D969ACA43209} - E:\WINDOWS\system32\resocdlg.dll
I cannot comment on #2.  Sysuxdos and resocdlg are unknown to me.  Do you recognize it as a program you have installed?  If not and you make a backup first, you could delete it and see what happens.
But #1 could be your problem.  Run a Search on your hard drive for mswsock.dll.  Do you find it where HJT says it is missing?  If not, you should find it in several other places like WIndows\System32 and Windows\System32\DLLCache.  Make a copy of the latest version and put it into the location mentioned by HJT.  Then (and also if you do find it where HJT says it should be)  run "regsvr32 mswsock.dll " (without quotes) from a command prompt.
However, I am surprised that SFC /SCANNOW would not have fixed that already.
P.S.  You may want to review this article to see if it offers any ideas
http://support.microsoft.com/kb/811259/
Good luck!!
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Author Comment

by:TX_SCUBA
ID: 22799490
This error popped up
mswsock.dll was loaded, but the DllRegisterServer entry point was not found.
This file cannot be registered.

SFC /scannow will not run.  It cannot find the CD with SP2 on it.  I have made a local copy of the files and changed the registy to point to this location without sucess.

Thx
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Expert Comment

by:jcimarron
ID: 22799576
TX_SCUBA--I had another look at the HiJackThis log and noticed
"E:\Documents and Settings\Administrator\WINDOWS\System32\smss.exe"
This entry is not running from the System32 folder, so it is possibly nasty!
You seem to have several problems.  A repair install may be the best solution.
Or maybe someone else can still help.  Regrets.
0
 

Author Comment

by:TX_SCUBA
ID: 22804882
jcimarron-
Performed a repair/reinstall and it seems to have corrected the other issues I am having with permissions, just not Web pages errors.

I can view html pages that are stored locally on the box.

Thanks for sticking with me on this.

~
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Expert Comment

by:jcimarron
ID: 22804928
TX_SCUBA--Glad to hear all is well.  I regret I could not come up with a more specific solution.
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Author Closing Comment

by:TX_SCUBA
ID: 31509102
Found solution on another site.  http://drupal.org/node/138461#comment-239426

Stopped all apps from loading an the culprit was our web monitoring software.
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Expert Comment

by:jcimarron
ID: 22808027
TX_SCUBA--Most kind of you to share the solution.  Thanks.
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