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Outlook not accessing Shared Calenders

Posted on 2008-10-23
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Last Modified: 2012-05-05
I have a client who is trying to access network calenders, he can access his own emails and his calender through Outlook perfectly, but he OCCASIONALLY can not access network calenders, with the error message:

The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action

As this is intermittent issue i dont have a clue because its not a simple issue.
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Question by:tlcsupport
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7 Comments
 
LVL 16

Expert Comment

by:JoWickerman
ID: 22784210
Hi tlcsupport,

This sounds like a network error? Does the user use a notebook?

It might be a network cable?
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LVL 1

Author Comment

by:tlcsupport
ID: 22784246
No its on a PC, but its weird because he can always access his own stuff but its only occasionally that he can't access networked calenders.
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LVL 16

Expert Comment

by:JoWickerman
ID: 22784289
If he's running in cache exchange mode, he will be able to access his own stuff even if he lost network connectivity. How intermittend is it? Any pattern?

Have you tried to change the flylead just-to-test?
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LVL 1

Author Comment

by:tlcsupport
ID: 22784334
No, it is running Cached mode but he has no problem sending and recieving emails, this issue only comes up when sometimes accessing network/shared calenders, everything else he does works fine, and everyone else can access the calenders fine.
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LVL 16

Accepted Solution

by:
JoWickerman earned 125 total points
ID: 22784403
Hhhmmm... This is a weird one. Did you try to recreate the user's profile?
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LVL 1

Author Comment

by:tlcsupport
ID: 22784567
I'd rather keep that as a last option coz they client fussy about that sort of stuff...
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LVL 16

Expert Comment

by:JoWickerman
ID: 22902784
Hi,

Any luck with this issue and solutions? Can you close the call or let us know if you require more assistance?

Cheers.
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