Messages received by Blackberry, randomly not being shown in inbox of mailbox.
Posted on 2008-10-23
We have recently starting having an issue where people will get emails on their blackberry, but that email never shows up in their inbox in Outlook, which is connected directly up via Exchange..... no pop3 or anything.
It is random though. 95% of the time it works fine, and it doesn't seem to be happening to all users yet.
But lately it's been happening more and more. Over the last 3 days we've lost somewhere around 15 emails among all the users combined. They all received the email on their blackberry, but not in their Outlook.
It's also random as to what type of email it happens to. Sometimes it will have an attachment, sometimes it could be a few simple lines of text.
And it's not going into a junk mail folder. I checked and double checked that.