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Messages received by Blackberry, randomly not being shown in inbox of mailbox.

Posted on 2008-10-23
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Last Modified: 2012-05-05
We have recently starting having an issue where people will get emails on their blackberry, but that email never shows up in their inbox in Outlook, which is connected directly up via Exchange..... no pop3 or anything.

It is random though.  95% of the time it works fine, and it doesn't seem to be happening to all users yet.
But lately it's been happening more and more.  Over the last 3 days we've lost somewhere around 15 emails among all the users combined.  They all received the email on their blackberry, but not in their Outlook.

It's also random as to what type of email it happens to.  Sometimes it will have an attachment, sometimes it could be a few simple lines of text.
And it's not going into a junk mail folder.  I checked and double checked that.


Any idea?
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Question by:ptuttle1319
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by:kguy18
ID: 22790890
Are the users deleting the message off of the blackberry before looking at it in outlook?
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by:ptuttle1319
ID: 22796522
No.  The emails are still on the blackberry.
They can forward a copy to themselves if they want to.
The biggest problem has came in where they will receive an email with an attachment.  And if they forward the email with an attachment from their blackberry, obviously the attachment won't go with it.
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kguy18 earned 500 total points
ID: 22801697
Did you try a reconcile on the devices?

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10720&sliceId=SAL_Public&dialogID=199912258&stateId=0%200%2095769567

From BTSC:

"Turn off then turn on the wireless email message reconciliation option on the BlackBerry device.

1. Go to Messages > Options > Email Reconciliation.
2. Set the Wireless Reconcile option to No and click Save.
3. Set the Wireless Reconcile option to Yes and click Save."
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