Solved

Messages received by Blackberry, randomly not being shown in inbox of mailbox.

Posted on 2008-10-23
3
370 Views
Last Modified: 2012-05-05
We have recently starting having an issue where people will get emails on their blackberry, but that email never shows up in their inbox in Outlook, which is connected directly up via Exchange..... no pop3 or anything.

It is random though.  95% of the time it works fine, and it doesn't seem to be happening to all users yet.
But lately it's been happening more and more.  Over the last 3 days we've lost somewhere around 15 emails among all the users combined.  They all received the email on their blackberry, but not in their Outlook.

It's also random as to what type of email it happens to.  Sometimes it will have an attachment, sometimes it could be a few simple lines of text.
And it's not going into a junk mail folder.  I checked and double checked that.


Any idea?
0
Comment
Question by:ptuttle1319
  • 2
3 Comments
 
LVL 7

Expert Comment

by:kguy18
ID: 22790890
Are the users deleting the message off of the blackberry before looking at it in outlook?
0
 

Author Comment

by:ptuttle1319
ID: 22796522
No.  The emails are still on the blackberry.
They can forward a copy to themselves if they want to.
The biggest problem has came in where they will receive an email with an attachment.  And if they forward the email with an attachment from their blackberry, obviously the attachment won't go with it.
0
 
LVL 7

Accepted Solution

by:
kguy18 earned 500 total points
ID: 22801697
Did you try a reconcile on the devices?

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10720&sliceId=SAL_Public&dialogID=199912258&stateId=0%200%2095769567

From BTSC:

"Turn off then turn on the wireless email message reconciliation option on the BlackBerry device.

1. Go to Messages > Options > Email Reconciliation.
2. Set the Wireless Reconcile option to No and click Save.
3. Set the Wireless Reconcile option to Yes and click Save."
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video discusses moving either the default database or any database to a new volume.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question