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Can't send email - Not a user setup problem

Posted on 2008-10-23
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Last Modified: 2012-05-05
I have a Win XP SP3 box that can't send emails.  The messages leave the outbox and I get no error message from outlook.  I set up an email account in Outlook Express and tried to send a message, but it too says that the message was sent, but the recipient never gets the message.

Everything appears to work normally.  The message goes to the outbox and appears to have been sent.  I check the sent folder and the message is listed as having been sent.  When I check the account that the message was sent to, it never arrives.

In the Outlook account setup I can test settings and everything passes, yet no email messages are sent, even though the "Sending Test Email Message" says completed.

I am running Trend Micro for virus protection.  I disabled Trend Micro but got the same results.  I completely uninstalled Trend Micro to make sure it wasn't the culprit.  I stil couldn't send email messages.

I can receive Inbound messages.

Any ideas?
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Question by:53tin
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16 Comments
 

Expert Comment

by:valybt
ID: 22787312
This means that your SMTP server recive the email from you, but do not send them to destination.
Your outlook send the mails to server. And its ok.

The problem is at your server i think.
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Author Comment

by:53tin
ID: 22787341
I don't think that the messages are getting to the SMTP server.  Other computers on the network are using the same SMTP server with no issues, only any user on this computer.
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Expert Comment

by:valybt
ID: 22787404
if you change the account , with an other user , that works on the network .... it also work from your computer ?
for example you have : user1@domain.com
and working user : user2@domain.com

if you change these settings ... its woks ?
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Author Comment

by:53tin
ID: 22787451
No, I set up my pop3 account with a different provider and can receive emails but not send from either outlook or outlook express.  As I said earlier it appears to have been sent and I get NO error messages from the email programs or in the event log.
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Author Comment

by:53tin
ID: 22787467
I have contacted the ISP that manages the SMTP server and they are checking to see if the messages reached the SMTP server, but I don't have that information yet.
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LVL 97

Expert Comment

by:war1
ID: 22787632
Hello 53tin,

Since the only one user is having the trouble, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm


Hope this helps!
war1
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Author Comment

by:53tin
ID: 22787720
Okay, I'll try that but since the problem also occurs in Outlook Express, I supect that it will not make any difference.
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Author Comment

by:53tin
ID: 22787839
I created a new profile but stil can't send emails from this box.  

FYI, I can telnet into the SMTP server on port 25 from this box so there is no network connectivity issue.
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Author Comment

by:53tin
ID: 22787882
Clarification: The problem doesn't appear to be user related- it appears to be specific to the computer.
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Author Comment

by:53tin
ID: 22788014
I'm taking a lunch break.  Be back shortly.
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LVL 97

Expert Comment

by:war1
ID: 22788268
You have temporarily disable your firewall or antivirus programs?  You may have to unisntall them to remove all components.
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Author Comment

by:53tin
ID: 22788444
I completely uninstalled my AV software to test but it made no diffference.  The windows firewall was enabled but I disabled that as well.  Still no luck.
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Author Comment

by:53tin
ID: 22793401
I still have no answer.  Anybody?
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LVL 97

Accepted Solution

by:
war1 earned 250 total points
ID: 22793576
53tin, I am out of ideas to troubleshoot the problem.
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Assisted Solution

by:valybt
valybt earned 250 total points
ID: 22793631
Try this :
close Outlook express
search a file named : "Outbox.dbx" on your "Documents and Settings" folder .
move that file to other folder : ex Desktop
Then run Outlook , a new file will be created.
Then try to see if you can send emails.
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Author Comment

by:53tin
ID: 22803689
I deleted the outbox.dbx and ran outlook express.  It still won't send emails.  I created a new identity and tried using it.  Still no emails sent.

Out of desperation I did a repair with an XP CD and reinstalled Windows Updates.  It now works.  

I don't like shotgun approaches but you gotta do what you gotta do!
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