Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 207
  • Last Modified:

Can't send email - Not a user setup problem

I have a Win XP SP3 box that can't send emails.  The messages leave the outbox and I get no error message from outlook.  I set up an email account in Outlook Express and tried to send a message, but it too says that the message was sent, but the recipient never gets the message.

Everything appears to work normally.  The message goes to the outbox and appears to have been sent.  I check the sent folder and the message is listed as having been sent.  When I check the account that the message was sent to, it never arrives.

In the Outlook account setup I can test settings and everything passes, yet no email messages are sent, even though the "Sending Test Email Message" says completed.

I am running Trend Micro for virus protection.  I disabled Trend Micro but got the same results.  I completely uninstalled Trend Micro to make sure it wasn't the culprit.  I stil couldn't send email messages.

I can receive Inbound messages.

Any ideas?
0
53tin
Asked:
53tin
  • 10
  • 3
  • 3
2 Solutions
 
valybtCommented:
This means that your SMTP server recive the email from you, but do not send them to destination.
Your outlook send the mails to server. And its ok.

The problem is at your server i think.
0
 
53tinAuthor Commented:
I don't think that the messages are getting to the SMTP server.  Other computers on the network are using the same SMTP server with no issues, only any user on this computer.
0
 
valybtCommented:
if you change the account , with an other user , that works on the network .... it also work from your computer ?
for example you have : user1@domain.com
and working user : user2@domain.com

if you change these settings ... its woks ?
0
NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

 
53tinAuthor Commented:
No, I set up my pop3 account with a different provider and can receive emails but not send from either outlook or outlook express.  As I said earlier it appears to have been sent and I get NO error messages from the email programs or in the event log.
0
 
53tinAuthor Commented:
I have contacted the ISP that manages the SMTP server and they are checking to see if the messages reached the SMTP server, but I don't have that information yet.
0
 
war1Commented:
Hello 53tin,

Since the only one user is having the trouble, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm


Hope this helps!
war1
0
 
53tinAuthor Commented:
Okay, I'll try that but since the problem also occurs in Outlook Express, I supect that it will not make any difference.
0
 
53tinAuthor Commented:
I created a new profile but stil can't send emails from this box.  

FYI, I can telnet into the SMTP server on port 25 from this box so there is no network connectivity issue.
0
 
53tinAuthor Commented:
Clarification: The problem doesn't appear to be user related- it appears to be specific to the computer.
0
 
53tinAuthor Commented:
I'm taking a lunch break.  Be back shortly.
0
 
war1Commented:
You have temporarily disable your firewall or antivirus programs?  You may have to unisntall them to remove all components.
0
 
53tinAuthor Commented:
I completely uninstalled my AV software to test but it made no diffference.  The windows firewall was enabled but I disabled that as well.  Still no luck.
0
 
53tinAuthor Commented:
I still have no answer.  Anybody?
0
 
war1Commented:
53tin, I am out of ideas to troubleshoot the problem.
0
 
valybtCommented:
Try this :
close Outlook express
search a file named : "Outbox.dbx" on your "Documents and Settings" folder .
move that file to other folder : ex Desktop
Then run Outlook , a new file will be created.
Then try to see if you can send emails.
0
 
53tinAuthor Commented:
I deleted the outbox.dbx and ran outlook express.  It still won't send emails.  I created a new identity and tried using it.  Still no emails sent.

Out of desperation I did a repair with an XP CD and reinstalled Windows Updates.  It now works.  

I don't like shotgun approaches but you gotta do what you gotta do!
0

Featured Post

Transaction-level recovery for Oracle database

Veeam Explore for Oracle delivers low RTOs and RPOs with agentless transaction log backup and transaction-level recovery of Oracle databases. You can restore the database to a precise point in time, even to a specific transaction.

  • 10
  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now