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USB Modem on Vista not recognized

Posted on 2008-10-23
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Last Modified: 2013-12-21
Hi all,
After a Vista re-install, my computer (LG R500) isn't detecting my USB modem (mobile broadband).

I can get it to install the mobile connect software, I can see the USB Modem as an external drive, but I can not install the drivers for the modem and they are not automatically installed. When I run the mobile connect software, it says that the wireless device is not found. This is strange, since it has always worked on every other computer.

I did the following:
* Checking device manager for any hidden modems, but didn't find
* I ran the installer from the modem itself again, but no effect

Any ideas?

best regards,

henrik
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Question by:henrikatwork
3 Comments
 
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Expert Comment

by:ccpjc
ID: 22788498
try going to the device manager
click on the modem in there
Properties
Driver
Update Driver
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Expert Comment

by:nobus
ID: 22793876
from the manuf's page, it seems it is not Vista compatible :  Windows 2000 and Windows XP Operating system
http://www.huawei.com/mobileweb/en/products/view.do?id=282
so use a compatible one...
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Accepted Solution

by:
henrikatwork earned 0 total points
ID: 22816176
ccpjc: The modem is not visible in device manager (see my description)

nobus: As I wrote, it used to work fine with my computer, before the re-install.

I believe there is something wrong with the modem, so I have sent it to repair, but thanks for your efforts to try to answer my question.

Best regards,

henrik
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