Solved

Mouse Scroll Wheel not working in Word 2007

Posted on 2008-10-23
3
2,765 Views
Last Modified: 2013-12-09
I have a user that has a unique problem that I have been unable to solve.  Ever since the upgrade to Office 2007 his Logitech wireless mouse scroll wheel does not work in Word, yet it works properly in all other applications, i.e. Excel, Outlook, IE7, etc. We've tried reloading the drivers using the most recent drivers from the manufacturer and we've tried changing mouse settings in the control panel.  Nothing has worked.

Deductive reasoning points me to Word as the culprit but I have not found anything to back that up. I'm wondering if Word has any settings that affect how hardware behaves....dont know. Thats why i'm here :).

Thank you, in advance, for any input on this subject!

Max
0
Comment
Question by:Spectralux
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 125 total points
ID: 22794931
does it behave the same with another mouse? other brand ?
0
 
LVL 20

Assisted Solution

by:dopyiii
dopyiii earned 125 total points
ID: 22796077
Does it work in Word safe mode (start > run > type winword /a and hit enter)? If so, then Word is definitely the problem. Have a look at this (for 2003, but the differences are minor):
http://howtotroubleshoot.blogspot.com/2007/08/how-to-clean-word.html

If not, does it work in another profile (say, if you log in)?
0
 

Author Comment

by:Spectralux
ID: 22828556
Sorry for the delayed response...Yes another mouse does work (Microsoft wireless) and No, the existing mouse does not work in Word safe mode.  So i guess we've weeded out Word as the culprit.  This user is an engineer that is determined to make his existing mouse work so the solution of replacing the mouse didnt work with him.  Damn engineers j/k fellas :).  

Thanks for the input, guess I'll go browse the Logitech site for an updated mouse and/or go buy an exact replacement :)

0

Featured Post

What Is Transaction Monitoring and who needs it?

Synthetic Transaction Monitoring that you need for the day to day, which ensures your business website keeps running optimally, and that there is no downtime to impact your customer experience.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question