Solved

Mouse Scroll Wheel not working in Word 2007

Posted on 2008-10-23
3
2,755 Views
Last Modified: 2013-12-09
I have a user that has a unique problem that I have been unable to solve.  Ever since the upgrade to Office 2007 his Logitech wireless mouse scroll wheel does not work in Word, yet it works properly in all other applications, i.e. Excel, Outlook, IE7, etc. We've tried reloading the drivers using the most recent drivers from the manufacturer and we've tried changing mouse settings in the control panel.  Nothing has worked.

Deductive reasoning points me to Word as the culprit but I have not found anything to back that up. I'm wondering if Word has any settings that affect how hardware behaves....dont know. Thats why i'm here :).

Thank you, in advance, for any input on this subject!

Max
0
Comment
Question by:Spectralux
3 Comments
 
LVL 91

Accepted Solution

by:
nobus earned 125 total points
ID: 22794931
does it behave the same with another mouse? other brand ?
0
 
LVL 20

Assisted Solution

by:dopyiii
dopyiii earned 125 total points
ID: 22796077
Does it work in Word safe mode (start > run > type winword /a and hit enter)? If so, then Word is definitely the problem. Have a look at this (for 2003, but the differences are minor):
http://howtotroubleshoot.blogspot.com/2007/08/how-to-clean-word.html

If not, does it work in another profile (say, if you log in)?
0
 

Author Comment

by:Spectralux
ID: 22828556
Sorry for the delayed response...Yes another mouse does work (Microsoft wireless) and No, the existing mouse does not work in Word safe mode.  So i guess we've weeded out Word as the culprit.  This user is an engineer that is determined to make his existing mouse work so the solution of replacing the mouse didnt work with him.  Damn engineers j/k fellas :).  

Thanks for the input, guess I'll go browse the Logitech site for an updated mouse and/or go buy an exact replacement :)

0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Introduction This tutorial provides instructions on how to properly format your Word document using the inbuilt tools provided. The benefits of using these tools means your documents are more accessible and easily portable to other applications an…
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now