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Opening a .rtf file crashes Word 2007.

Posted on 2008-10-23
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Randomly when opening an .rtf file in Word 2007, Word will lock up and will need to be killed and sometimes a reboot of the system is neccesary.  Saving the file will also sometimes cause the following pop up to appear:

There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.

RAM is good, not a permissions issue, AV is updated, any ideas?
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Question by:wgclark
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GDhaley earned 500 total points
ID: 22788469
I had a similar problem with a .rtf file.  I found that I could open it in WordPad.  I then removed the images in the file, because it was after adding the images that it ceased to open.  Then I opened the image-less file in Word 2007, saved it as a a Word document, then added the images back in.  That was a lot of work, but it solved the problem.  If you have access to another computer running a different version of Word, you might try opening it with that, then save it as a .doc file.
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