Solved

Opening a .rtf file crashes Word 2007.

Posted on 2008-10-23
1
1,780 Views
Last Modified: 2010-03-31
Randomly when opening an .rtf file in Word 2007, Word will lock up and will need to be killed and sometimes a reboot of the system is neccesary.  Saving the file will also sometimes cause the following pop up to appear:

There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.

RAM is good, not a permissions issue, AV is updated, any ideas?
0
Comment
Question by:wgclark
1 Comment
 
LVL 1

Accepted Solution

by:
GDhaley earned 500 total points
ID: 22788469
I had a similar problem with a .rtf file.  I found that I could open it in WordPad.  I then removed the images in the file, because it was after adding the images that it ceased to open.  Then I opened the image-less file in Word 2007, saved it as a a Word document, then added the images back in.  That was a lot of work, but it solved the problem.  If you have access to another computer running a different version of Word, you might try opening it with that, then save it as a .doc file.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

If you work with Word a lot, you probably use styles. If you use styles a lot, you've probably balled your fist more often than not when working with the ribbon. In Word 2007/2010, one of the things that I find missing when using styles is a quic…
A few years ago I was very much a beginner at VBA, and that very much remains the case today.  I'll do my best to explain things as I go in the hope that other beginners can follow.  If you just want to check out a tool that creates a Select Case fu…
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now