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Exchange 2000 & Outlook2003 mailbox size error

Posted on 2008-10-23
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Last Modified: 2012-05-05
We are running Exchange 2000 on our server, and Outlook 2003 on the workstations. One client is getting the error message (0x8004060C): 'The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no  longer need, and permanently delete them.' She has deleted a lot and also archived, but still gets the error message. I created a new mail profile for her but still receive the same error. I have turned off cached mode & new messages appear, she can send and receive but still gets the same error. Any help would be appreciated
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Question by:Stev0W
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Expert Comment

by:tenaj-207
ID: 22788829
First, check to see how big her Mailbox size is by right clicking on the Mailbox - Her Name (it's in Outlook on the right at the top of the email folder list) and choose properties. Then click on the Folder Size button. This gives you the folder size and a brake down on which folders are taking up the most room.

Next, to get rid of some of the biggest email do a search. Click on Tools > Find > Advance Find. Change the Look for: field to Any type of Outlook item, then go to the More Choices tab and change the size field to "greater than" and set the size to 5000 (5MB). Then click on the Find Now button. This will give you a list of all Outlook items that are bigger than 5MB. As you see fit you can export emails to the hard drive and delete them off of your email.
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Author Comment

by:Stev0W
ID: 22790259
Hi tenaj-207,
I have set a limit of 1GB for certain mailboxs. She had 700MB in hers when she got the warning message, she archived off lots of stuff untill she now has 300MB in her mailbox. But even so she still gets the message that her mailbox ihas reached its maximum size.
I have a couple of users with 800MB and in their boxes but no warning message. The perculiar thing is if I turn of cached mode I can see the messages in her inbox and can still send and receive messages.
Thanks for you help.
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Accepted Solution

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tenaj-207 earned 500 total points
ID: 22790390
In my experience it takes a couple of hours for that message to go away.  In fact this happened to me the other day and I restarted the exchange services after hours to force it to update.
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Author Closing Comment

by:Stev0W
ID: 31509304
Thanks,
Looged in remotely in to her system a few minutes ago, a gap over 5 or 6 hours and the error message has gone. Have turned cache mode back on and everything looks fine.
Thanks for you help.
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