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Mobile device unable to sync with any PC.

Posted on 2008-10-23
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Last Modified: 2013-12-05
I have two Windows Mobile 6 devices, one a PPC6800 and the other a Blackjack II, that are unable to sync with a computer through ActiveSync over a USB Cable. I first thought it was a problem with the program on the computer so I reinstalled ActiveSync 4.5 on both computers, but that did not fix it. Next I tried to run the diagnostic program that comes with AS, and the only thing that is out of the ordinary is an error at the bottom of the report it generates:
  "Pinging Device 169.254.2.2 started
   Pinging - IcmpCreateFile failed, err =  1314
   Unable to establish a connection between the PC and the device."

We do not use a firewall on the computers, and just to make sure, I stopped with Window Firewall Service. I also tried just turning the devices off and back on again. OTA is syncing without any problems. When the devices are plugged into the computers, they are being installed as Windows Mobile Devices in Network Connections and they are 'Working Properly' according to the device manager.

I did a hard reset on the Blackjack II and that solved the issue for it. But the user using the PPC6800 does not want that to be done, and I do not either. Can anyone give me some input on what the IcmpCreateFile error means.

Also, does anyone know of any good sites that can give more description of the data that is given in this log and tips on how I can use it in Troubleshooting?

Thanks for your help!!
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Question by:jhahd
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by:talker2004
ID: 22789281
What i would do is use backup software to backup the device to an sd card.

If there is no software built into the device here is a third party.

http://www.spritesoftware.com/

At that point hard reset the device and see if it works. If so restore your backup with the card. Now see if it works, if not then manually backup individual files from the device to the card. Once you are satisfied everything is backed up on the card file by file then do another hard reset.

Now all you will have to do is restore your files individually, I am not sure there is really a solution for backing up your calender and outlook data without being able to sync.


One thing to note is that sprite software gives you options on what it is you want to backup and restore. It's possilbe you may be able to get what you want in the backup and when you restore you may not have to restore the probelm along with it.
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by:jhahd
ID: 22789882
That is not quite what I am looking for. There is not additional data on either of the devices that I am looking at trying to save, I am wanting assistance trying to track down the cause with out having to have the device in my hands or interfering with the users. Mainly what the ICMP error is or if anyone else has seen this before.

Thanks!
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Accepted Solution

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jhahd earned 0 total points
ID: 22878119
I found the solution to this problem. I went in and disabled 'Advanced Network Functionality' on the USB to PC connection on the device by going to Start -- Settings -- Connections -- USB to PC and unchecking the box. I still do not know what "IcmpCreateFile failed, err =  1314" means, but this got my uesr working. Thanks for trying.

http://www.pocketpcfaq.com/faqs/activesync/usb-advanced-functionality.htm
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