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BlackBerry Curve suddenly wont synch

Posted on 2008-10-23
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Last Modified: 2012-05-05
I've had a blackberry since the beginning of time. The 7520 was a tank.
Now I get the curve and have nothing but problems.

The other day my Curve stopped synching to Outlook 2003 on XP Pro SP3. It wont even register on the computer I usually synch it with. I tried other computers and they wont pick up the USB connection either so I have isolated the problem to the Curve? I have also tried other Synch cords.
Whats my problem? I have read that going to Options/Advanced Options/Service Book/ then delete and undelete "Desktop(Synch)" will possibly fix this but that item does not exist in my service book. What happened?
Thank You
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Question by:rickpary
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Accepted Solution

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ALogvin earned 2000 total points
ID: 22790077
I have had more issues w/ the USB breaking on the Curve than other BlackBerries, but only a bit more. Look at where the USB plugs into your phone... ive had pins bend, but more often the whole little black piece gets bent.

This is a warranty covered item. I would follow up w/ Sprint.
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Author Comment

by:rickpary
ID: 22790117
But it does charge just fine.
Is it possible to charge but not synch?
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by:ALogvin
ID: 22790162
Yes. My understanding is charging uses 2 of the pins in there, and all 4 are required for USB.
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Expert Comment

by:kguy18
ID: 22790353
Ya it does sound like a USB problem. The service book you are referring to is only present in blackberries that are linked to a Blackberry enterprise server. Thats what the 'Desktop' refers to not the actually desktop software. (at least my understanding of it).

Like ALogvin said follow up with sprint.


Hope that helps.
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Author Comment

by:rickpary
ID: 22790455
That makes sense, thanks for clearing up the desktop sync mystery for me.
Im going to a Sprint service store with it now
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Author Closing Comment

by:rickpary
ID: 31509384
Well, there was indeed an actual pin missing.
A new refurbed model has been ordered...
Thank You
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