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English e-mail displaying in Chinese

Posted on 2008-10-23
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Last Modified: 2008-11-11
A user in our Houston office is complaining because an e-mail sent to her from a user in our Denver office is displaying in what appear to be Chinese characters. We do not deal with anyone in China. All our employees and customers are in the US and speak English. So, no one is sending anything in Chinese. The e-mail should be displaying in English. What could be causing this?
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Question by:mauldlouie
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redrumkev earned 1000 total points
ID: 22801567
Mauldlouie,

How are you doing?

Have this user copy the text in the email, open up word and paste the text there. Is if it is now English.

If is not readable, highlight all the text (in word) and change the font to something "normal" like times new roman or arial. I am thinking that maybe the person that sent the e-mail is using a font that your system does not support, thus you get something as a substitute, which may very well be a font that looks like chinese characters.

Also you can launch outlook, via command line, using the following: "outlook.exe /resetfoldernames". This will reset the default folders to the language selected as default.

Hope this helps,
Kevin
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by:mauldlouie
ID: 22908747
Well, I just checked with the user again to see if these suggestions helped and she said she deleted the e-mail. So, there is no way to know what was causing this.
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LVL 23

Expert Comment

by:redrumkev
ID: 22915134
Mauldouie,

That really stinks, doesn't it? I am sure it was either the "resetfoldernames" or the first idea that the font was one which was not recognized and the closets thing was the a font that looked like anything but "English".

If you want, you can go ahead and close out the question. If you believe my answer would have resulted in a solution, you can select it and give a grade, otherwise, you can close out the question.

Thank you,
Kevin
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