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DPM Reporting not functioning.  Access Denied Errors in Event Log.

Posted on 2008-10-23
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Last Modified: 2013-11-14
When trying to access the reporting functions of DPM 2007 it hangs and does not display any reports and logs the following errors in the event log.  Any help with this would be greatly appreciated.  Just FYI this is running on Windows Storage Server 2003 x64.  These errors repeat about every minute.

Event Type:      Error
Event Source:      MSSQL$MS$DPM2007$
Event Category:      (2)
Event ID:      17053
Date:            10/23/2008
Time:            3:14:09 PM
User:            N/A
Computer:      BACKUP
Description:
UpdateUptimeRegKey: Operating system error 5(Access is denied.) encountered.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 9d 42 00 00 10 00 00 00   B......
0008: 13 00 00 00 42 00 41 00   ....B.A.
0010: 43 00 4b 00 55 00 50 00   C.K.U.P.
0018: 5c 00 4d 00 53 00 24 00   \.M.S.$.
0020: 44 00 50 00 4d 00 32 00   D.P.M.2.
0028: 30 00 30 00 37 00 24 00   0.0.7.$.
0030: 00 00 07 00 00 00 6d 00   ......m.
0038: 61 00 73 00 74 00 65 00   a.s.t.e.
0040: 72 00 00 00               r...
0
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Question by:billygolden
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15 Comments
 

Author Comment

by:billygolden
ID: 22823205
Is anyone watching this questions??? I really need some assistance with this.
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 22851114
When trying to access the reporting functions of DPM 2007 it hangs and does not display ....

Is this the first time you attemp to access this report?
What login account did you try? Does it account set in SQL database server? Is it an owner of the database?

Your error shows that you simply have a permission error. When you try to access directly to the database, you need to be either the owner of the database or a member of the owner account. Talk to the SQL admin and make sure you have sufficient privileges to the database.

K
0
 

Author Comment

by:billygolden
ID: 22881673
This is supposed to be all setup during the install.  It installs a local copy of SQL during the installation of DMP.  It is using the default account for the database that DMP creates during the installation.  I agree that I think it is a permissions problem, and may be something that is being caused by our group policy settings.  During DPM installation it creates a local computer user account this is also the account that it sets up and uses for SQL.  If you could tell me exactly what to get you to help figure this out I can try to pull some more info off of the system.
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Author Comment

by:billygolden
ID: 22881692
Oh, just FYI I gave up and started all over again.  Clean install of OS and DPM and reporting is still not working, everything else is fine, but now I have new errors in the event logs.

Event Type:      Warning
Event Source:      Report Server Windows Service (MS$DPM2007$)
Event Category:      Logging
Event ID:      118
Date:            11/4/2008
Time:            4:01:11 PM
User:            N/A
Computer:      BACKUP
Description:
The trace log cannot be found at the default directory location. Trace logs will be created at the following location: C:\DOCUME~1\NETWOR~1\LOCALS~1\Temp\LogFiles

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type:      Warning
Event Source:      Report Server (MS$DPM2007$)
Event Category:      Logging
Event ID:      118
Date:            11/3/2008
Time:            9:42:58 AM
User:            N/A
Computer:      BACKUP
Description:
The trace log cannot be found at the default directory location. Trace logs will be created at the following location: C:\WINDOWS\TEMP\LogFiles

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 22885785
It's a normal message. When you uninstall your SQL all trace logs are removed and no recreated. You still need to create a user in your database. Here is what you should do.

Access to your database via SQL studio --> Login with DB admin or server admin (if using server admin, you need to login as NT login, otherwise, choose database login) --> expand Databases --> yourDB name --> Security --> right click the users folder and create new user. If you already see your user under here, don't need to create user. You then double click on the user and look in the bottom at role membership -> select database owner and other roles if applicable.

K
0
 

Author Comment

by:billygolden
ID: 22887226
Ok, in sql DPM created 3 databases....DPMDB which has dbo as the Owner, and DPMDBReaders$BACKUP as reader.  It has ReportServer$MS$DPM2007$ and the owner is NT Authority\Network Service.  Finally, ReportServer$MS$DPM2007$TempDB with NT Authority\Network Service as the owner.  As far as local accounts on the computer DPM created, DPMR$BACKUP This account is used by SQL Server Reporting Services to generate DPM reports, and MICROSOFT$DPM$Acct SQL Server and SQL Server Agent services of instance MS$DPM2007$ will run under this low privilege account.  These are the descriptions that DPM put in when it created the accounts.  I do not see these listed in SQL manager...should they be?
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 22888408
You are not looking in the right place. I told you to look in Servername\databases\yourdatabase\security\users\dbo .... not Servername\Security\users\dbo....
Make sure the dbo I mention has the login name as sa or admin.... if not create one.

K

0
 

Author Comment

by:billygolden
ID: 22888488
Here are some screen shots...I am pretty sure I was in the right place.
db1.bmp
db2.bmp
db3.bmp
0
 

Author Comment

by:billygolden
ID: 22888555
DBO account in SQL.
dbo.bmp
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 22889031
Pretty clear. Thank you.
Let me know what account that your report is using. Does it use sys?
There are several way to solve your problem. Here they are:
- If you know what account you are using, login and go to user as db3 picture --> go to user property -> on the left panel, select server roles --> grant all access to this user
- You can choose not granting all access to this user, but you have to get in database as db1 picture -> then add/create the user and grand owner access to it.

Let me know how it works out.

K
0
 
LVL 26

Accepted Solution

by:
lnkevin earned 1500 total points
ID: 23318800
I thought my procedure is clear. Did you see I support it all the way down? Why close without result? Leave it open so I can hear from the author.

K
0
 

Author Comment

by:billygolden
ID: 23318860
The problem was acutally permissions setting on the windows temp folder.
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