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NS Lookup does not find MX record

Posted on 2008-10-23
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Last Modified: 2008-10-29
My client created a domain on Whois.com and asked me to set up the email. I created an A record (mail.mydomain.com) pointing to an exchange server on our domain. I then created an MX record for .mydomain.com pointing to the new A record.  We waited 24 hours. The mail did not flow all mails were bounced tjat were addressed to Jane@mydomain.com.

I did an nslookup on the MX record:

c:\nslookup
Default Server: ServerName.comcast.net
Address: xx.xx.xx.xxx:53

>Set type=MX
>mydomain.com

Server: ServerName.comcast.net
Address: xx.xx.xx.xxx:53

<root>
           primary name server = root
           responsible mail addr = abuse.opticaljungle.com
           serial = xxxxxxxxxxxx
           refresh =28800
           retry = xxxxx
           expire = xxxxxxxxx
           default TTL =1
>

All other mx records I enter for exchange servers I have set up return:

Server: Comcast server name
address:  IP address:53

Non-authoritative answer:
domain.com MX preference =10, mail exchanger = domain.com

Any ideas why this mx record is not working?
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Question by:sarasotab
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4 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22790747
Technically speaking 24hrs is way too less, you are expecting a global DNS replication to take place within 24hrs. Ideally you should start troubleshooting only after 72 hrs of the time you set up the MX record on the internet, until then you should simply pray that the MX gets hosted and starts working for you.

I have seen cases where MX record starts working after 96hrs even, however industry standards state 72hrs is appropriate.
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Author Comment

by:sarasotab
ID: 22791574
Ok, I guess we can wait and see, but I have set up many MX records and they usually work within 24 hours.  You may be right though.  I subsequently noticed that Whois.com is Singapore based, so there may be a larger delay than using Network Solutions and having the record propagate in the US only which is where all my client's email comes from.  Thanks, I will let you know if waiting works

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Accepted Solution

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sarasotab earned 0 total points
ID: 22795205
Ok, I got the answer after a lot of hunting around on one of the worst websites for DNS management I have ever seen.  The name servers assigned by default by Whois.com are "Parking" servers and do not propagate changes.  I had to change the name servers on the account to make dns management work.  
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22795395
@sarotsab: You mean email flows over A record and all those blogs / MS documentation talking about MX record are baseless ????
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