Solved

Dell Laptop security lockout

Posted on 2008-10-23
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Last Modified: 2013-12-04
My friend recently bought a lab top from e-bay. Yes I know the wisest of locations to purchase laptops. Regardless Ive been trying to help him get threw the security place on the previous owner. Of course the original owner has no idea what the password could be, that would be way to easy.

Here is the situation
I need an hdd password for a dell latitude d620.  system # is 3h15sb1-595B
i'm past the bios pass and can get into bios but the hdd is locked
since its 595b the normal lat pass gen wont work
when i enter wrong pass 3 times it goes to a failed to find bootable device screen and i can get into bios from there

Any help with this would be appreciated.

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Question by:kitclow
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chingmd earned 250 total points
ID: 22798136
You're going to need to call Dell support.

They have a tool that will calculate a recovery password.

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by:chingmd
ID: 22798143
If that is not an option, you will need to replace the HDD.   The power on password for the HDD is on the drive itself.
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