Solved

Dell Laptop security lockout

Posted on 2008-10-23
2
709 Views
Last Modified: 2013-12-04
My friend recently bought a lab top from e-bay. Yes I know the wisest of locations to purchase laptops. Regardless Ive been trying to help him get threw the security place on the previous owner. Of course the original owner has no idea what the password could be, that would be way to easy.

Here is the situation
I need an hdd password for a dell latitude d620.  system # is 3h15sb1-595B
i'm past the bios pass and can get into bios but the hdd is locked
since its 595b the normal lat pass gen wont work
when i enter wrong pass 3 times it goes to a failed to find bootable device screen and i can get into bios from there

Any help with this would be appreciated.

0
Comment
Question by:kitclow
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 9

Accepted Solution

by:
chingmd earned 250 total points
ID: 22798136
You're going to need to call Dell support.

They have a tool that will calculate a recovery password.

0
 
LVL 9

Expert Comment

by:chingmd
ID: 22798143
If that is not an option, you will need to replace the HDD.   The power on password for the HDD is on the drive itself.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This is a guide to the following problem (not exclusive but here) on Windows: Users need our support and we supporters often use global administrative accounts to do this. Using these accounts safely is a real challenge. Any admin who takes se…
Our Group Policy work started with Small Business Server in 2000. Microsoft gave us an excellent OU and GPO model in subsequent SBS editions that utilized WMI filters, OU linking, and VBS scripts. These are some of experiences plus our spending a lo…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question