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Clients with Download Failures

Posted on 2008-10-23
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2,878 Views
Last Modified: 2013-11-21
I have pushed out a package and have ~8% with failed installs due to download failures.  Use of the local control panel PROGRAM DOWNLOAD MONITOR shows that 100% of the program downloads, then it pauses, then it says the program fails to run because THE PROGRAM FILES WERE NOT SUCCESSFULLY DOWNLOADED.  I'd appreciate any suggestions.
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Question by:whoam
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22791375
1.Do you have enough space on the server to download files ?
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Author Comment

by:whoam
ID: 22791549
Other workstations at same site are successful.  Client Machine has plenty of space.  Rememeber, the download claims 100% success, but the install fails b/c the donwload was not successful.
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22792141
you got ta try to schedule again on those failed machines ? Also post the error logs from event logs..let us see.
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Author Comment

by:whoam
ID: 22816242
SK_RAJA_RAJA,
Do you mean the application logs?  From the PC or server?  SCCM specific logs?  Their location?

Thanks.
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Author Comment

by:whoam
ID: 22846456
Under C:\WINDOWS\system32\CCM\Logs
I found the execmgr.txt file.  At the end I found the following statement.  

<![LOG[OnContentAvailable program Quicktime7_5_5 NOT available, 0x80091007]LOG]!><time="18:58:16.075+240" date="10-30-2008" component="execmgr" context="" type="3" thread="2156" file="executionrequest.cpp:4781">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistAdvertHashMismatchEvent
{
      AdvertisementId = "MTP2000E";
      ClientID = "GUID:CF18E9C7-7C9A-4C1A-8VAA-4144BDA328C1";
      DateTime = "20081030225816.122000+000";
      MachineName = "105049";
      PackageName = "MTP0000B";
      ProcessID = 1256;
      ProgramName = "Quicktime7_5_5";
      SiteCode = "MTP";
      ThreadID = 2156;
};
]LOG]!><time="18:58:16.137+240" date="10-30-2008" component="execmgr" context="" type="1" thread="2156" file="event.cpp:525">

Only thing close I have found on the web is http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B907979
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Accepted Solution

by:
whoam earned 0 total points
ID: 22854885
The above link was right.  In SCCM2007 go to COMPUTER MANAGEMENT>SOFTWARE DISTRIBTUION> PACKAGES.  Right click on the package and UPDATE DISTRIBUTION POINTS.
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Author Comment

by:whoam
ID: 22854889
The above log is from a client.
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