I have a user with a laptop running Windows XP and Office 2003. She uses Outlook as her email client.
It has been freezing up regularly for a while now, and I have been unable to figure out how to fix it.
So far I have;
Updated Office to SP3 / Turned off Word as her email editor, / Ran the Office Repair Tool.
I'm sure there is a variety of smaller things I've done less related to office that I forgot to document too. :-)
I'm thinking now that I might;
Create a new PST and import the data from the existing one in case it's a PST corruption issue.
Confirm she has all the latest office updates
Defrag her hard drive fully
I am thinking that two possible extreme solutions might be;
Total reload of the machine.
Upgrade to Office 2007
What I'm wondering is if there might be something simpler that is worth trying before we go down the drastic route?
Any advice greatly appreciated!