Outlook 2003 freezing up regularly

Posted on 2008-10-23
Last Modified: 2009-02-08
Gudday Guru's,

I have a user with a laptop running Windows XP and Office 2003. She uses Outlook as her email client.

It has been freezing up regularly for a while now, and I have been unable to figure out how to fix it.

So far I have;

Updated Office to SP3 / Turned off Word as her email editor, / Ran the Office Repair Tool.

I'm sure there is a variety of smaller things I've done less related to office that I forgot to document too. :-)

I'm thinking now that I might;

Create a new PST and import the data from the existing one in case it's a PST corruption issue.
Confirm she has all the latest office updates
Defrag her hard drive fully

I am thinking that two possible extreme solutions might be;

Total reload of the machine.
Upgrade to Office 2007

What I'm wondering is if there might be something simpler that is worth trying before we go down the drastic route?

Any advice greatly appreciated!
Question by:OzoneFriendly
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Expert Comment

ID: 22791635
Hello OzoneFriendly,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix

7. If no joy, create a new Outlook profile.

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!

Author Comment

ID: 22791720
Sweet, lots of things I didn't think of. I'll start with your list; I can't take the laptop off the user, so I will probably have to do all of them in one sitting and see what happens.

Author Comment

ID: 22826998
Curses, none of that fixed it.  I've disabled the Vista Desktop Search doo hickey and new email notifications, and it seems to be okay, but we'll have to wait and see how that goes.

Accepted Solution

OzoneFriendly earned 0 total points
ID: 23542247
We ended up wiping the whole laptop and starting again.

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