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Dell Openmanage login fails - very frustrating.

Posted on 2008-10-23
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Last Modified: 2013-11-21
I am running Windows 2008 and have install the Dell OM software. Both versions 5.3 and the newly released 5.5. I am having a problem using my administrator account to login.
I have 2 accounts that are members of the administrators group  1 being the administrator account. Ive tried <domain>\username and <servername>\username with the right passwords. All the other servers we run work ok using their right accounts but this one doesnt. I have re-installed the software countless times. Dell support haven't been much use.

I've also added the dell site to trusted sites in IE and tried every "fix" on the web................I really need to get this working. Does anyone have a clue why its not working?
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Question by:4mmdds
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11 Comments
 
LVL 31

Expert Comment

by:Henrik Johansson
ID: 22792118
User propably not allowed to logon as service.
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Author Comment

by:4mmdds
ID: 22794267
The administrator account not being allowed to logon as service? sounds a bit strange but where would I find this setting if so to change it.
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Author Comment

by:4mmdds
ID: 22794406
Just checked and your right the account  wasn't setup to logon as a service. I have done this now and tried again but it still fails.
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LVL 22

Expert Comment

by:65td
ID: 22796739
What model server?
Installing OM managed node sw, correct?
Java issue?
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Accepted Solution

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4mmdds earned 0 total points
ID: 22797267
Sorted it - eventually got a decent answer from the Dell people...........aparantly the software is funny about logging you on if you hit their url with a name and not an IP - even though the DNS is all setup and working ok........plus had to untick the AD login box even though its logging into an AD server............both of these steps together sorted it.
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LVL 31

Expert Comment

by:Henrik Johansson
ID: 22804326
I understood it as the service didn't start because of logon failure. It sounds like I misunderstood the question and the administrator shouldn't nead to have the right to logon as service.
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Author Comment

by:4mmdds
ID: 22810827
No the service was fine because it was loading the software and asking me to login...........the login was failing though................the service was loading with the system account. Yeah I did think the administrator suggestion was a strange one but hey ...i tried it anyay :o)
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Expert Comment

by:dwoodroofe
ID: 25238576
4mmdds, thanks.  That fixed it for me.  Was using https://servername:1311 and it kept giving "page cannot be displayed" after I entered credentials.

Used http://IP_Address:1311 and it loaded fine!!

2 hours to find this but at least I found it.

Thanks again!
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Expert Comment

by:johnbenj
ID: 33209949
Another thanks from me.  Almost two hours burned as well before deciding to look here on E-E.  Using the IP in the URL solved it for me.  Thanks!!
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Expert Comment

by:aceits
ID: 35915592
this worked for me, thank you
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Expert Comment

by:Mayogroup
ID: 37523531
Is it possible your Proxy server was blocking the URL?
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