Dell Openmanage login fails - very frustrating.

4mmdds
4mmdds used Ask the Experts™
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I am running Windows 2008 and have install the Dell OM software. Both versions 5.3 and the newly released 5.5. I am having a problem using my administrator account to login.
I have 2 accounts that are members of the administrators group  1 being the administrator account. Ive tried <domain>\username and <servername>\username with the right passwords. All the other servers we run work ok using their right accounts but this one doesnt. I have re-installed the software countless times. Dell support haven't been much use.

I've also added the dell site to trusted sites in IE and tried every "fix" on the web................I really need to get this working. Does anyone have a clue why its not working?
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Henrik JohanssonSystems engineer
Top Expert 2008

Commented:
User propably not allowed to logon as service.

Author

Commented:
The administrator account not being allowed to logon as service? sounds a bit strange but where would I find this setting if so to change it.

Author

Commented:
Just checked and your right the account  wasn't setup to logon as a service. I have done this now and tried again but it still fails.
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Commented:
What model server?
Installing OM managed node sw, correct?
Java issue?
Commented:
Sorted it - eventually got a decent answer from the Dell people...........aparantly the software is funny about logging you on if you hit their url with a name and not an IP - even though the DNS is all setup and working ok........plus had to untick the AD login box even though its logging into an AD server............both of these steps together sorted it.
Henrik JohanssonSystems engineer
Top Expert 2008

Commented:
I understood it as the service didn't start because of logon failure. It sounds like I misunderstood the question and the administrator shouldn't nead to have the right to logon as service.

Author

Commented:
No the service was fine because it was loading the software and asking me to login...........the login was failing though................the service was loading with the system account. Yeah I did think the administrator suggestion was a strange one but hey ...i tried it anyay :o)
4mmdds, thanks.  That fixed it for me.  Was using https://servername:1311 and it kept giving "page cannot be displayed" after I entered credentials.

Used http://IP_Address:1311 and it loaded fine!!

2 hours to find this but at least I found it.

Thanks again!

Commented:
Another thanks from me.  Almost two hours burned as well before deciding to look here on E-E.  Using the IP in the URL solved it for me.  Thanks!!

Commented:
this worked for me, thank you
Is it possible your Proxy server was blocking the URL?

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