Solved

Problem with Blackberry BIS into Exchange OWA corporate email accounts.

Posted on 2008-10-23
8
847 Views
Last Modified: 2010-05-19
I have 12 Blackberry Curve 8330 using BIS with OWA into corporate 2003 Exchange Server SP2. None of them can reply or forward messages to internal domain accounts or external yahoo accounts. I can send new messages and receive messages. I dont have BES or Blackberry Professional Software. Nothing wrong with OWA, I can connect from anywhere with a PC. Windows based smartphones are working fine, iPhones are working fine with EAS. I have one BB with AT&T and that is the only one working fine, the rest are Verizon &Any thoughts?
0
Comment
Question by:aes1503
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22791868
If you have 13 BB's and the only one that works is the one from AT&T.  Then it seems fairly certain that the issue is with Verizon.  Are all these phones through the same account or do different individuals have different personal accounts?

I would take all twelve of the phones (or as many as you can round up) and take them to a Verizon store and demand a resolution, maybe you should call first.

Is the one BB from AT&T also a Curve 8330?
0
 

Author Comment

by:aes1503
ID: 22792064
I am not sure if the AT&T is also a Curve 8330. I have tried a TMobile and it has the same problem.
0
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22793323
Double check your settings with the images attached.
Images removed by Netminder 7 Nov 2008

Open in new window

0
Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

 
LVL 15

Expert Comment

by:tenaj-207
ID: 22793337
Opps.  So much for client anonymity. :)
0
 

Author Comment

by:aes1503
ID: 22811588
They are all fine, with the exception of using http instead of https. That is not a concern at this time...will deal with it later.
0
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22814391
Check your Mobile Services settings.  It's found under Exchange System Manager > Global Settings > right click on Mobile Services and choose properties.  Under the general tab make sure that Enable unsupported devices is checked.
0
 

Author Comment

by:aes1503
ID: 22855010
It is all checked.
0
 
LVL 15

Accepted Solution

by:
tenaj-207 earned 500 total points
ID: 22860298
The way that the BB BIS accounts work is they send email out through BB servers, not your own.  That being said, since you've checked everything you can on your side then it's time to call Verizon.  Verizon will escalate the issue to BB and at that point you should be able to have someone look at your account and review logs and settings that you don't have access to.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exchange 2016 Installation 8 37
Edge Server Subscription 5 17
exchange 13 17
Exchange Server 2013 Message Tracking Log PowerShell help ? 15 34
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question