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Problem with Blackberry BIS into Exchange OWA corporate email accounts.

Posted on 2008-10-23
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Last Modified: 2010-05-19
I have 12 Blackberry Curve 8330 using BIS with OWA into corporate 2003 Exchange Server SP2. None of them can reply or forward messages to internal domain accounts or external yahoo accounts. I can send new messages and receive messages. I dont have BES or Blackberry Professional Software. Nothing wrong with OWA, I can connect from anywhere with a PC. Windows based smartphones are working fine, iPhones are working fine with EAS. I have one BB with AT&T and that is the only one working fine, the rest are Verizon &Any thoughts?
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Question by:aes1503
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Expert Comment

by:tenaj-207
ID: 22791868
If you have 13 BB's and the only one that works is the one from AT&T.  Then it seems fairly certain that the issue is with Verizon.  Are all these phones through the same account or do different individuals have different personal accounts?

I would take all twelve of the phones (or as many as you can round up) and take them to a Verizon store and demand a resolution, maybe you should call first.

Is the one BB from AT&T also a Curve 8330?
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Author Comment

by:aes1503
ID: 22792064
I am not sure if the AT&T is also a Curve 8330. I have tried a TMobile and it has the same problem.
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Expert Comment

by:tenaj-207
ID: 22793323
Double check your settings with the images attached.
Images removed by Netminder 7 Nov 2008

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Expert Comment

by:tenaj-207
ID: 22793337
Opps.  So much for client anonymity. :)
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Author Comment

by:aes1503
ID: 22811588
They are all fine, with the exception of using http instead of https. That is not a concern at this time...will deal with it later.
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Expert Comment

by:tenaj-207
ID: 22814391
Check your Mobile Services settings.  It's found under Exchange System Manager > Global Settings > right click on Mobile Services and choose properties.  Under the general tab make sure that Enable unsupported devices is checked.
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Author Comment

by:aes1503
ID: 22855010
It is all checked.
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Accepted Solution

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tenaj-207 earned 1500 total points
ID: 22860298
The way that the BB BIS accounts work is they send email out through BB servers, not your own.  That being said, since you've checked everything you can on your side then it's time to call Verizon.  Verizon will escalate the issue to BB and at that point you should be able to have someone look at your account and review logs and settings that you don't have access to.
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