Solved

Can't Delete E-mail Account

Posted on 2008-10-23
2
1,017 Views
Last Modified: 2012-05-05
We have a hosted Exchange 2003 server with BES.

Jane has a Blackberry Pearl 8130 that is connected to the server. A few days ago the phone froze, and when she restarted all of the mail on her phone was gone. But the phone re-populated with everything and she continued on.

However, her signature has now been changed to just her first name. Changing it on the phone doesn't help, changing signatures on the server doesn't help, and the manufacturer's tech support told me it had to be a problem with the phone's accounts and to remove the accounts and re-enable the BES. Even through the Spring BIS dashboard, the signature does not work.

1.) I started by disabling BES for the phone at the server level. I sent out a few test messages to make sure her phone wasn't getting them. But viola - she can still send and receive e-mails without problems.

2.) From the phone, I went in to options -> advanced -> service books and deleted her e-mail account. Oddly enough, there were two instances. I deleted both, restarted the phone, re-registered the phone with the network. I sent a few test messages, and still she can send and receive e-mails without problems. This is after disabling access for her device at the server level and removing all e-mail accounts on the phone.

So, this is what I want to do..
Absolutely delete the e-mail accounts from her phone.
Re-enable BES for her phone from the server.
Set BES up on her phone again.

1.) How has the Blackberry device maintained its connection to the BES?
2.) How in the world can I absolutely disable, delete, and re-enable this phone/account?
0
Comment
Question by:Pope7
2 Comments
 
LVL 9

Accepted Solution

by:
monorail1 earned 500 total points
ID: 22801337
Well, without going too crazy into detail, let me pose a few things. First, the service books - BES connections use the Desktop [XXXX] ones so all and only those should have been deleted - con you confirm this was done? Is it possible to have the BES/Exchange hosting provider remove the user from BES and delete their user info (take a handheld backup first)? When you reregistered the BB w/ the network, was this done via the host routing table under advanced options?


~ CFJ
0
 

Author Comment

by:Pope7
ID: 22814206
I went back and confirmed the BES service books had been disconnected, and I double checked that I had disabled BES for the user from the online control panel for our host. I did a few more wipes and restarts, and finally I contacted the host. They realized a problem between their online dashboard and their BES server. (Basically, the BES server wasn't receiving information when people were removed from service).

They manually removed the user and placed her back. All is fine now.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Having now spent 3 months on the iPhone, I am at a loss as to how anyone would choose this device for business use. After many years using Blackberry phones (several 7xxx models and, until recently, an 8100 Pearl) I have reluctantly had to switch to…
A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question