Solved

Blank Auo Reply Messages - Comcast ISP, Outlook 2003 and Blackberry (ATT)

Posted on 2008-10-23
5
984 Views
Last Modified: 2013-11-29
I have an interesting email problem to resolve.  My client uses Comcast as her ISP.  Her mail is received using a POP account in Outloo 2003k.  All mail is forwarded from Comcast to her ATT Blackberry account.  All has been fine until the past several days when people who send messages to her are receiving blank reply messages:
 
Heres the header from a typical blank message that I received in response to a message sent to her:
NOTE:  Email addresses in header changed slightly for privacy

Received: from omta11.emeryville.ca.mail.comcast.net (LHLO
 OMTA11.emeryville.ca.mail.comcast.net) (76.96.30.36) by
 sz0042.ev.mail.comcast.net with LMTP; Wed, 22 Oct 2008 15:03:26 +0000 (UTC)
Received: from sz0152.ev.mail.comcast.net ([76.96.26.218])
            by OMTA11.emeryville.ca.mail.comcast.net with comcast
            id Vr3R1a00J4iLZnw8Xr3REx; Wed, 22 Oct 2008 15:03:25 +0000
X-Authority-Analysis: v=1.0 c=1
Date: Wed, 22 Oct 2008 15:03:25 +0000 (UTC)
From: 4urne444usan@comcast.net
To: bruc44444berger@comcast.net
Message-ID: <488041866.794701224687805733.JavaMail.root@sz0152a.emeryville.ca.mail.comcast.net>
In-Reply-To: <006201c93457$450081b0$cf018510$@baumberger@comcast.net>
Subject: Re: Invoice
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
Auto-Submitted: auto-replied (zimbra; vacation)
Precedence: bulk

I checked her Comcast account settings and auto-reply is not enabled.

Any ideas?
0
Comment
Question by:bbaumberger
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 9

Assisted Solution

by:monorail1
monorail1 earned 200 total points
ID: 22801332
Is it possible any kind of webmail or out of office response is enabled on the account? Have you tried resending the BIS service books?


~ CFJ
0
 
LVL 3

Assisted Solution

by:xandrex
xandrex earned 100 total points
ID: 22815484
the user is using a webmail called Zimbra. There somehow is an auto-reply. It can be here :
zimbra >> preferences >> mail >> receiving messages

or maybe in one of the mail filters of Zimbra.
0
 

Author Comment

by:bbaumberger
ID: 22927276
My client reported that this problem cleared up by itself with no changes on her computer or PDA.  Very strange.  Her webmail did not have auto reply activiated.
0
 
LVL 9

Expert Comment

by:monorail1
ID: 22927279
Strange but glad it's all working now.


~ CFJ
0
 

Accepted Solution

by:
bbaumberger earned 0 total points
ID: 22927282
Question closed because the problem cleared up without any action by myself or my client.  Thanks to all for excellent suggestions.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question