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Blank Auo Reply Messages - Comcast ISP, Outlook 2003 and Blackberry (ATT)

Posted on 2008-10-23
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Last Modified: 2013-11-29
I have an interesting email problem to resolve.  My client uses Comcast as her ISP.  Her mail is received using a POP account in Outloo 2003k.  All mail is forwarded from Comcast to her ATT Blackberry account.  All has been fine until the past several days when people who send messages to her are receiving blank reply messages:
 
Heres the header from a typical blank message that I received in response to a message sent to her:
NOTE:  Email addresses in header changed slightly for privacy

Received: from omta11.emeryville.ca.mail.comcast.net (LHLO
 OMTA11.emeryville.ca.mail.comcast.net) (76.96.30.36) by
 sz0042.ev.mail.comcast.net with LMTP; Wed, 22 Oct 2008 15:03:26 +0000 (UTC)
Received: from sz0152.ev.mail.comcast.net ([76.96.26.218])
            by OMTA11.emeryville.ca.mail.comcast.net with comcast
            id Vr3R1a00J4iLZnw8Xr3REx; Wed, 22 Oct 2008 15:03:25 +0000
X-Authority-Analysis: v=1.0 c=1
Date: Wed, 22 Oct 2008 15:03:25 +0000 (UTC)
From: 4urne444usan@comcast.net
To: bruc44444berger@comcast.net
Message-ID: <488041866.794701224687805733.JavaMail.root@sz0152a.emeryville.ca.mail.comcast.net>
In-Reply-To: <006201c93457$450081b0$cf018510$@baumberger@comcast.net>
Subject: Re: Invoice
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
Auto-Submitted: auto-replied (zimbra; vacation)
Precedence: bulk

I checked her Comcast account settings and auto-reply is not enabled.

Any ideas?
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Question by:bbaumberger
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5 Comments
 
LVL 9

Assisted Solution

by:monorail1
monorail1 earned 200 total points
ID: 22801332
Is it possible any kind of webmail or out of office response is enabled on the account? Have you tried resending the BIS service books?


~ CFJ
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LVL 3

Assisted Solution

by:xandrex
xandrex earned 100 total points
ID: 22815484
the user is using a webmail called Zimbra. There somehow is an auto-reply. It can be here :
zimbra >> preferences >> mail >> receiving messages

or maybe in one of the mail filters of Zimbra.
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Author Comment

by:bbaumberger
ID: 22927276
My client reported that this problem cleared up by itself with no changes on her computer or PDA.  Very strange.  Her webmail did not have auto reply activiated.
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LVL 9

Expert Comment

by:monorail1
ID: 22927279
Strange but glad it's all working now.


~ CFJ
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Accepted Solution

by:
bbaumberger earned 0 total points
ID: 22927282
Question closed because the problem cleared up without any action by myself or my client.  Thanks to all for excellent suggestions.
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