baleman2
asked on
Remote Desktop Printing (Documents don't print completely)
Have been using Citrix Metaframe Login to reach a Windows SBS which hands us off to a SQLSERVER where our software resides. Although that method is still available, we've begun using (testing) Remote Desktop Connection to connect to Windows 2003 SBS Terminal Services to reach the same SQLSERVER. When using the second method, we've found that reports generated in our software do not print completely to the pages generated by our Client PC's local printer - HP 1300 Laserjet. More importantly, on occasion when printing checks from the A/P module or Payroll module of our software, the routing number and/or account number will not print at the bottom of the check. Big Problem. If we logout of the Terminal Server and go back to the Citrix method of logging on, no printer issues at all - reports and checks print correctly. Help, please.
ASKER
Fortigate 60 Router is directing traffic into and out of the SBS Server with Terminal Services. The policy in the Fortigate allows ALL RDP traffic access to the server.
ASKER CERTIFIED SOLUTION
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And on topic:
If using RWW as your proxy to the remote desktop or TS desktop make sure the correct HP LJ1300 driver is installed. Do not use the universal print driver as this may cause conflicts on the remote machine.
Make sure any remote machine also has the driver installed even if they do not have the printer there. Use LPT1 as the default since parallel is uncommon for printers anymore.
Once you have the drivers setup correctly on the local and remote you should be able to print no problem.
Again, this is via RWW. But, RDP direct should work too.
Philip
If using RWW as your proxy to the remote desktop or TS desktop make sure the correct HP LJ1300 driver is installed. Do not use the universal print driver as this may cause conflicts on the remote machine.
Make sure any remote machine also has the driver installed even if they do not have the printer there. Use LPT1 as the default since parallel is uncommon for printers anymore.
Once you have the drivers setup correctly on the local and remote you should be able to print no problem.
Again, this is via RWW. But, RDP direct should work too.
Philip
ASKER
I'll give it a try this weekend.
ASKER
Followed numerous solutions as suggested by links. No problems this week.
Philip