?
Solved

Remote Desktop Printing (Documents don't print completely)

Posted on 2008-10-23
6
Medium Priority
?
471 Views
Last Modified: 2013-12-15
Have been using Citrix Metaframe Login to reach a Windows SBS which hands us off to a SQLSERVER where our software resides.  Although that method is still available, we've begun using (testing) Remote Desktop Connection to connect to Windows 2003 SBS Terminal Services to reach the same SQLSERVER.  When using the second method, we've found that reports generated in our software do not print completely to the pages generated by our Client PC's local printer - HP 1300 Laserjet.  More importantly, on occasion when printing checks from the A/P module or Payroll module of our software, the routing number and/or account number will not print at the bottom of the check.  Big Problem.  If we logout of the Terminal Server and go back to the Citrix method of logging on, no printer issues at all - reports and checks print correctly.  Help, please.
0
Comment
Question by:baleman2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 39

Expert Comment

by:Philip Elder
ID: 22798809
Are you usine Remote Web Workplace as the portal into the network (comes with SBS) or do you have 3389 open to the world?
Philip
0
 

Author Comment

by:baleman2
ID: 22799003
Fortigate 60 Router is directing traffic into and out of the SBS Server with Terminal Services.  The policy in the Fortigate allows ALL RDP traffic access to the server.
0
 
LVL 39

Accepted Solution

by:
Philip Elder earned 2000 total points
ID: 22799257
I suggest looking up TSGrinder ... not a good idea to open 3389 to the world.
The Remote Web Workplace in SBS is an SSL secured Web site that one uses as a portal to gain access to Exchange (OWA), desktops (RDP), Terminal Services (Connect to my Application Server link), and the SharePoint CompanyWeb site.
More specifics:
http://blog.mpecsinc.ca/2007/06/sbs-2k3-rww-terminal-server-publishing.html
http://blog.mpecsinc.ca/2008/10/one-and-only-reason-to-never-have-ts.html
RWW:
http://blogs.technet.com/sbs/archive/2006/07/25/443383.aspx
http://blogs.technet.com/sbs/archive/2006/11/03/remote-web-workplace-rww-part-ii-controlling-portal-access.aspx
Philip
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 39

Expert Comment

by:Philip Elder
ID: 22799291
And on topic:
If using RWW as your proxy to the remote desktop or TS desktop make sure the correct HP LJ1300 driver is installed. Do not use the universal print driver as this may cause conflicts on the remote machine.
Make sure any remote machine also has the driver installed even if they do not have the printer there. Use LPT1 as the default since parallel is uncommon for printers anymore.
Once you have the drivers setup correctly on the local and remote you should be able to print no problem.
Again, this is via RWW. But, RDP direct should work too.
Philip
0
 

Author Comment

by:baleman2
ID: 22800134
I'll give it a try this weekend.
0
 

Author Closing Comment

by:baleman2
ID: 31509505
Followed numerous solutions as suggested by links.  No problems this week.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found listed in my profile here: http:…
Know what services you can and cannot, should and should not combine on your server.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question