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How does one resolve the referenced svchost.exe error?

Posted on 2008-10-23
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Last Modified: 2012-05-05
The subject error occurs very frequently during Windows Explorer and many other applications.  Selection of either OK or Cancel does not appear to cause any subsequent deleterious effects.  The attached file describes how the problem originated (following the loading of a Konica-Minolta DiMAGE Scan Dual IV application - V1.0.1 - from its CD-ROM).  The high frequency of occurrence is most annoying!  I have researched the "svchost.exe" posts, but found no resolution.  I have run many anti-malware programs (NIS 2008, Zone Alarm Pro, Search and Destroy, Adaware, HiJack This, all with the latest updates), with no detection of malware.
DiMAGEscanner--svchost-exeProble.doc
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Question by:R_Bruce_Morris
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by:orangutang
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Try running MemTest (http://www.memtest.org/) Also, send us your HijackThis log.
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by:asian_niceguy
asian_niceguy earned 340 total points
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any separate updated drivers you can download from the Konika website?
you may also in the meantime log a support call with Konika minolta as it could possibly be a software bug..
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by:R_Bruce_Morris
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Firstly, I apologise for not having included the explicit reference to "svchost.exe" in my question formulation.  With respect to the Konica-Minolta software, the device is now supported by Sony, from whose website I downloaded the updated version 1.0.3.  This is the version that I believe caused the problem in the first place.  There is no reference on the Sony website to any further update information for the DiMAGE Scan Dual IV device.  BTW, I have not yet been successful in operating the scanner device!  Somehow, the tray feeder mexhanism does not operate correctly - but that's a different problem!.
I am also experiencing some embarrassing dificulties with downloading the "memtest86.exe" program (relaed to a Winzip 12 download challenge not yet met).  I will keep trying to accomplish a "memtest86" test run.
The HijackThis log results are attached.
Appreciatively, Bruce
hijackthis-081023.log
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by:R_Bruce_Morris
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I again apologise for delays in actioning the advised potential solutions.  I am awaiting delivery of an memtest 86 CD-ROM which I purchased.  I have been unable to follow, successfully, the somewhat vague instructions to create a bootable CD-ROM from the ZIPed file for the memtest 86 downloaded application.  I created the bootable folppy disk, but since my Laptop does not have a floppy disk drive, I cannot use it!  Any suggestions based on the HijackThis log results provided?  Apprecatively, Bruce
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by:asian_niceguy
asian_niceguy earned 340 total points
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your hijackthis log was clean.

once you download the ISO zip file, you open your CD burning program (eg Nero) and choose create a disk from ISO image. from there select the ISO image you had unzipped and choose to burn. Try it if you don't wish to wait. this is upto you.

3 clean passes with memtest86 should eliminate RAM as the problem.
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by:R_Bruce_Morris
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Hi asian_niceguy: Thanks for the advice and counsel.  I did finally succeed in creating the Memtest-86 CD-ROM using a CD-RW disk.  However, my woes continue!  I have run the process many times, but each time the process creates a "Unexpected Interrupt - Halting" error message, most often after only a Walltime of 26 secs.  The entries in the remaining fields of the display are basically the same for each run.  Obviously this is very discouraging.  Also discouraging is the fact of having finally received the commercial MemTest-86 CD-ROM (from Brady Tech Inc), I find that nothing happens when I boot up from the CD/DVD drive!  Obviously I cannot read the contents of the CD using Windows Explorer!  Hence, the original "svchost.exe" problem persists.  Further, there have been occasional other similar errors, most notably when in Windows Explorer where changing from one drive to another takes up to one minute each time.  What next? Appreciatively, Bruce
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by:R_Bruce_Morris
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Hi again Experts: My problems with "svchost.exe" and Internet Explorer errors continue.  My updated document with some background on the problems is attached.  The CD-ROM which I produced does work on my main desktop computer, but further runs on my ACER laptop have produced similar results of "Unexpected Interrupt - Halting", most often after only 26 seconds, although one run did last for 2:22 minutes before halting.  I have received no response from Brady Tech regarding my apparently deficient commercial MemTest-86 CD-ROM.  I have also tried to produce a bootable CD-ROM for Windows Memory Diagnostic from Microsoft, but I have been unable to get a CD-ROM (or DVD) to boot-up (with the order of booting changed with CD-ROM first).  Any other possibilities e.g. an alternative to MemTest-86? Appreciatively, Bruce.
svchost-exeLaptopProblem-081017.doc
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by:R_Bruce_Morris
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I have just submitted a separate question "Why won't windiag.iso boot from a CD-RW to which it has been burned?" because I am stymied, not being able to create and run a bootable CD or DVD with a windiag.iso program for Windows Memory Diagnostic.  I recall reading somewhere, that, with a memory test program, if the program does not complete, then perhaps the CPU could be the problem!  Any possibilities in this vein?
Bruce
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by:R_Bruce_Morris
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See my only other open question for an updated file on my continuing problems with trying to test my memory (RAM presumably).  With only the MemTest-86 program (as downloaded and burned successfully onto a CD-ROM) being operable, and its results showing on almost every run, an "Unexpected Interrupt - Halting" error, I appear to be stonewalled from determining the source of the problem (RAM or Hard drive, or even CPU?).  The latest updated file (24 Nov 08) is attached.
Discouragingly, Bruce.
DiMAGEscanner--svchost-exeProble.doc
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by:R_Bruce_Morris
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As I noted in my related question on burning the windiag.iso to a CD correctly, I have finally succeeded in running the test. "I finally succeeded in burning the windiag.iso to a CD-R, using cdburncc.exe.  In runnning Windows Memory Diagnostic (WMD), the test results highlighted a continuing failure at memory address 00000000, through all of the five test patterns used.  However, WMD could NOT determine which memory module was associated with this error.  This permits this question to be closed.  However, my associated question remains open - what do I do now that the WMD results are known."
Now I need advice on how to proceed from here.  I assume that RAM is a possible culprit, but I would like to be informed if the test results point particularly to RAM.  Any further assistance will be greatly appreciated.  Bruce
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by:R_Bruce_Morris
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The plot thickens!  I replaced my 2 GB RAM on the ACER laptop because of the failed results of both of the Windows Memory Diganostic and the Memtest-86 tests. However, the same tests produced almost identical results as before the RAM was replaced.  Further, not unexpectedly given the memory test failures reported, the svchost.exe fault persists!  Does that imply a cache fault on my motherboard?  Another, perhaps related sympton, is that I cannot boot into Safe Mode.  Using F8 on initial boot-up has no effect!  On the advice of the Future Shop techie who installed the new RAM, I have uninstalled (using Revo Uninstaller) almost all anti-malware programs and performance management programs/non-Window XP tools. However, the response time for boot-up and for switching folders within Windows Explorer remains abysmally long! HELP please! Appreciatively, Bruce
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R_Bruce_Morris earned 0 total points
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Thanks for all the help to date.  Unfortunately, after further testing at Future Shop (from where the ACER Aspire 5100-5830 Win XP laptop was purchased just over two years ago), I  was advised that the problem was most probably in the cache memory, or another portion of the motherboard.  Given this unpleasant and disappointing reality, I have replaced the ACER with an HP DV9820 laptop.  I now have the excruciating task of loading all of my application programs onto the HP laptop, and transferring all of the related data and settings from the ACER Win XP SP3 to the HP VISTA SP1.  I plan to do so via an external USB WD Drive, since I no longer have the LapLink software to support my LapLink special USB cable for computer-to-computer data transfer.  Any further advice on simplifying my challenge would be greatly appreciated.
I recognize that I ought to close off this question and (perhaps) raise a new one regarding advice and counsel for the migration (transfer) from ACER to  HP laptop.  Any advice?
Appreciatively, Bruce
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by:asian_niceguy
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Bruce, apologies for the lack of reply, as i was on leave. good news that you found a culprit, but sadly not the solution that you wanted to resort to.

If you havent done so already - For transferring of files, I would recommend using the xp transfer settings and files wizard to move your data in my documents as well as desktop/ie/application settings. Otherwise you seem to have things covered.

Regards,
James
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by:R_Bruce_Morris
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Thanks again James.  I am assuming that, in the absence of any input to address the ultimate problem of a probable cache memory error, or something corrupted in the CPU instructions, that the ultimate solution is a viable, but very expensive, one.  I had not considered the Desktop/ IE/Application Settings folder contents, so I will add that to my list of "to dos".  Actually, my greater concern, in an area for which I have serious doubts, is that of all of the application data that is stored in data folders in the C:\Program Files folder.  There does not appear to be a simple approach to capturing all of the relevant data for transfer from my ACER laptop to my HP Laptop.  If you, or anyone . can suggest a solution to that challenge, then I would be most grateful.  With continuing appreciation, Bruce.
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by:asian_niceguy
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Bruce,
Theoretically, properly written programs should store any custom data and settings under the C:\documents and settings\%username%\application data, and C:\documents and settings\%username%\Local Settings\.. folders in XP.  Most stuff is here. These can be copied using the xp transfer settings and files wizard.

Otherwise, there isn't much else I can think of that can be easily done except to traverse each Program folder and copy any subfolders of information or data.

James
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