Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Plesk Upgrade 8.1 to 8.6  Clients cant log into email

Posted on 2008-10-23
4
Medium Priority
?
1,163 Views
Last Modified: 2013-12-02
I just upgraded Plesk from version 8.1 to 8.6
clients cant login into horde email (psa-horde)
I can see clients details in Plesk.
Was able to add a new email [test] user to one domain
I can see the passord with PowerTools.
I can see this has been done with the commandline tool:

/usr/local/psa/admin/sbin/mail_auth_view  | grep test
 |           test@testdomain.com.au |     | password123 |

==> /var/log/mail.info <==
Oct 24 14:37:27 srv1 imapd: IMAP connect from @ [127.0.0.1]checkmailpasswd: FAILED: test@testdomain.com.au - no such user from @ [127.0.0.1]ERR: LOGIN FAILED, ip=[127.0.0.1]


can any please help ?  
clients are ringing up they cant access email
0
Comment
Question by:BakasIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 21

Accepted Solution

by:
Daniel McAllister earned 1500 total points
ID: 22816949
This question has gone several days with no responses. I'm no plesk expert, and certainly cannot answer for specifics within plesk... but it looks like the IMAP server isn't configured correctly for your auth mechanism. I'm not personally familiar with plesk, so I don't even know which IMAP server you'd be using, but if you've god an LDAP auth configured vs. a MySQL one, it appears your IMAP server isn't using the right one.

Another option is that during the upgrade your iptables (firewall) settings may have been updated, so now you're blocking IMAP access entirely.

Sorry I couldn't be more help.... but I thought you deserved to get SOMETHING back!

Dan
IT4SOHO
0
 

Author Comment

by:BakasIT
ID: 22892426
Thanks IT4SOHO

The problem was a mixmatch between 8.1 and 8.6 components.
 Not all the components where upgraded - in particular psa-hordemail
 Plesk8.6 now uses a poppasswd.DB rather than the popasswd shadow file
 but without the newer psa-hordemail the horde-web-frontend to mail still used the old popasswd shadow file.

 - I got around the problem by recreating the popasswd shadow file by hand so the username,password pairs could be found (and the directory from which to retrieve mail for this user)
   *This at least gave some breathing space*

 The correct approach was to upgrade every package in horde to build 8.6.
  Now it all works as expected.

 But as you so kindly answered Ill donate the points to you anyway.

 Cheers
 Sean
 
0
 

Author Closing Comment

by:BakasIT
ID: 31509533
Wasnt the answer - but as so kindly offered something I think deserves the points
0
 

Author Comment

by:BakasIT
ID: 22892436
Thanks IT4SOHO

The problem was a mixmatch between 8.1 and 8.6 components.
 Not all the components where upgraded - in particular psa-hordemail
 Plesk8.6 now uses a poppasswd.DB rather than the popasswd shadow file
 but without the newer psa-hordemail the horde-web-frontend to mail still used the old popasswd shadow file.

 - I got around the problem by recreating the popasswd shadow file by hand so the username,password pairs could be found (and the directory from which to retrieve mail for this user)
   *This at least gave some breathing space*

 The correct approach was to upgrade every package in horde to build 8.6.
  Now it all works as expected.

 But as you so kindly answered Ill donate the points to you anyway.

 Cheers
 Sean
 
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
When you’re making plans to join the modern business race, you should analyze various details that may affect your results. Nowadays, millions of businesses are trying to grow into established and appreciated professional enterprises.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question