Solved

WINXP SP3 hang on welcome screen but work fine when restart with Restart button

Posted on 2008-10-24
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Last Modified: 2010-04-21
Hi,

My machine have windows xp sp3. Its work fine for about three months but now i have strange problem. When i start my machine the boot process is working fine and i have welcome screen. But within 10 seconds my machine is hang and nothing is working (keyboard, mouse every this is jam).

I have found temporary solution that is RESTART button on my machine. When my machine hang i just press restart button and when my machine boot up again its work fine. No hang nothing. I don't know where to start for troubleshoot that strange problem.

I have tried every thing but none is working. I try both normal shutdown and windows restart option but none is working. Every time my machine start first time it hang and second time (when machine restart button pressed) its working fine.

please help me.
Thanks in advance.
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Question by:SiteElf
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Expert Comment

by:Jonvee
ID: 22795397
This should get you started>
There should be a dump of the state of your system at the time it crashed.
The dumps are normally located in c:\windows\minidump\    
or  %systemroot%\minidump\

It (or they) will contain information about the bugcheck that was generated.
Can you paste the latest dump(s) in the "Attach Code Snippet" box and i'll hopefully tell you the cause of the crash.

You may need to disable auto restart:
Right click My Computer > Properties > Advanced > Startup and Recovery Settings and uncheck Automatically Restart.

You should find this link useful>
XP hangs after welcome screen:
http://forums.techarena.in/windows-xp-support/476372.htm
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Expert Comment

by:Jonvee
ID: 22795430
Have you thoroughly scanned for Malware and viruses?
If you are in doubt about a possible infection, try Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php

You could also try the Kaspersky free online virus scanner which is a good way to find out if you have any viruses or spyware without having to uninstall your existing antivirus software>
http://www.kaspersky.co.uk/virusscanner
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LVL 27

Expert Comment

by:Jonvee
ID: 22795471
Here's a list of further ideas to resolve the problem>
Advanced troubleshooting for general startup problems in XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;308041
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Accepted Solution

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Jonvee earned 500 total points
ID: 22795526
An afterthought ... did this problem occur after updating SP3 ?
If yes, you may like to try a System Restore to a time just previous to the update.

Or did the problem occur after a driver update, or any other download ?
Again, the System Restore function may help in such a case.
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Author Closing Comment

by:SiteElf
ID: 31509597
Thank you so much for helping,
my problem is resolved when i reinstall Sp3.

I have PowerISO with three virtual cds. After install sp3 the powerISO crash and my machine working fine. Now i have reinstall PowerISO and its working very smoothly.

Also my network controller driver is currupted after sp3 install , so i reinstall it.

Now i have no problem, no more restart button (although it help me ^_^).

Thanks again.
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Expert Comment

by:Jonvee
ID: 22810514
You are very welcome.  Thank you.
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