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BES problem : re-adding a user deleted before

Posted on 2008-10-24
Medium Priority
Last Modified: 2013-12-18
Just deleted a user from our BES which is connected to Lotus Notes server.
When I tried to re-add this user I got this message:
"User xxxx is in delete pending state in server xxxx. Please recover the user before adding user to the server"

How can I solve tis?
Question by:JRIB
  • 3
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LVL 20

Expert Comment

ID: 22796166
hmm, haven't seen that one. Do you still see the name in the enterprise manager client?

Author Comment

ID: 22796193
No. It is not there or at least is not visble.
LVL 63

Assisted Solution

SysExpert earned 900 total points
ID: 22796492
Did you check the Notes DB that contains the user list ?

Does it show up in the pending delete column in the BES manager ?

I hope this helps !
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LVL 20

Assisted Solution

brwwiggins earned 1100 total points
ID: 22796697
You can try deleting their profile from the database. With your notes client go to File->database->open, select your BES server then open BES\BlackberryProfiles.nsf

Find the name in question..double click on it and then on that form should either be a link or info regarding the user's state database. You'll want to delete their state database off the server.

Then you can delete their entry from the blackberryprofiles.nsf database
LVL 20

Expert Comment

ID: 22796705
sorry, same thing sysexpert was getting at.

I need to learn to refresh the page before I post :)

Accepted Solution

JRIB earned 0 total points
ID: 22796997
Well, I tried to open the the bbprofile.nsf and I got this:
- if I open it as administrator, I can see nothing
- if I open it as the deleted user, I can see the user but I'm not allowed to delete it.

It seems to be an authorization problem.
How can I solve this?

Author Comment

ID: 22797520
I was able to solve this.
I stopped Notes console, open the blackberrysprofile.nsf, as you mentioned, with administrator rights and I was able to see the users.
Deleted the "bad guy" and that was it!
Thanks guys.

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