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BES problem : re-adding a user deleted before

Posted on 2008-10-24
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Last Modified: 2013-12-18
Just deleted a user from our BES which is connected to Lotus Notes server.
When I tried to re-add this user I got this message:
"User xxxx is in delete pending state in server xxxx. Please recover the user before adding user to the server"

How can I solve tis?
Thanks
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Question by:JRIB
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Expert Comment

by:brwwiggins
ID: 22796166
hmm, haven't seen that one. Do you still see the name in the enterprise manager client?
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Author Comment

by:JRIB
ID: 22796193
No. It is not there or at least is not visble.
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Assisted Solution

by:SysExpert
SysExpert earned 225 total points
ID: 22796492
Did you check the Notes DB that contains the user list ?

Does it show up in the pending delete column in the BES manager ?

I hope this helps !
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LVL 20

Assisted Solution

by:brwwiggins
brwwiggins earned 275 total points
ID: 22796697
You can try deleting their profile from the database. With your notes client go to File->database->open, select your BES server then open BES\BlackberryProfiles.nsf

Find the name in question..double click on it and then on that form should either be a link or info regarding the user's state database. You'll want to delete their state database off the server.

Then you can delete their entry from the blackberryprofiles.nsf database
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Expert Comment

by:brwwiggins
ID: 22796705
sorry, same thing sysexpert was getting at.

I need to learn to refresh the page before I post :)
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Accepted Solution

by:
JRIB earned 0 total points
ID: 22796997
Well, I tried to open the the bbprofile.nsf and I got this:
- if I open it as administrator, I can see nothing
- if I open it as the deleted user, I can see the user but I'm not allowed to delete it.

It seems to be an authorization problem.
How can I solve this?
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Author Comment

by:JRIB
ID: 22797520
I was able to solve this.
I stopped Notes console, open the blackberrysprofile.nsf, as you mentioned, with administrator rights and I was able to see the users.
Deleted the "bad guy" and that was it!
Thanks guys.
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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