Solved

Exchange on IPHONE

Posted on 2008-10-24
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Last Modified: 2012-05-05
Hi,
I'm having difficulty connecting my iphone to my exchange server via active sync. I have ports 443 and 80 forwarded to my exchange server, these are working as I use outlook anywhere and OWA. I cannot seem to get it to work on the IPHONE,

I entered the following settings
EMAIL:myemail@mydomain.com
SERVER:MAIL.MYDOMAIN.COM
DOMAIN: MYCOMPANY.CO.UK
USERNAME:daniel.smith (same as active directory user info)
PASSWORD:password (same as active directory user info)
USE SSL ON

Can anyone help?
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Question by:Dan560
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5 Comments
 
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Expert Comment

by:NetAdminGuy
ID: 22795421
Got to IIS on the exchange server and 1) ensure you can go into the active sync directory and browse...it will ensure the directory is working and 2) and this does sound crazy, but you have to turn off the ssl requirement in IIS for active sync.  (it still triggers becasue the device asks for it)
If that fails, here is a link to more comprehensive checks.  
http://www.riverbank.co.uk/home/support/knowledge-base/r1403  
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Author Comment

by:Dan560
ID: 22795473
I cant turn off ssl because I need it to run outlook anywhere. Do you mean on the iphone?
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LVL 3

Expert Comment

by:Waleij
ID: 22795557
Hello.
Try this settings

Email: your email address
Username: Server\Account name (Ask your exchange admin)
Password: your password
Description: whatever you want to label your Exchange on your phone.

And then after you click next, when it asks for "Server", you should insert your OWA address: mail.companydomain.co.uk (if you use https://mail.companydomain.co.uk/exchange to connect to your OWA)

If it doesn't work, check your Event Log on the server at the point your iPhone authenticates with the server.

/Waleij
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Expert Comment

by:Waleij
ID: 22795580
U put in both .com and .co.uk? You use both in the config or just one?
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Accepted Solution

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Dan560 earned 0 total points
ID: 22795841
Resolved, was due to service pack 2 not being installed on exchange.
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