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Pound (currency) symbol is replaced by a random chinese character in HTML e-mails

Some e-mails are having the pound character (and several numbers immediately following the symbol) replaced by a random chinese (or other) character. The code snippet is from Outlook 2007's View Source command. It seems that the HTML code for the pound symbol is & # 163 ; (spaced-out in case the code is interpreted by the browser) - however, Act E-mail isn't adding the semi-colon at the end of this code and so the HTML renderer continues using the numbers up to a white space or the next bit of punctuation.
What I need to know is if there's a fix for this that could either be hacked into Act, or if Sage have produced an official fix.
<DIV><FONT face="Microsoft Sans Serif" size=2>These values are in dollars $48,900.31 &amp; $32.12 and these values are in pounds &#016348,900.31 &amp; &#016332.12</FONT></DIV>

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TonyLacy
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TonyLacy
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1 Solution
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
1. Is this emails you're sending or receiving?
2. Are you connecting ACT! via Outlook? If Outlook, what version?
3. Is this single emails or from a mail merge template?
4. What full build of ACT! from help | about?
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TonyLacyAuthor Commented:
1. The e-mail is being sent as a reply to an HTML e-mail in Act E-mail's Inbox. The code snippet is from the recipient's PC
2. Act is connecting to an Exchange server via Outlook SP3.
3. In this case it's not from a mail merge template, I'm just replying to an e-mail already received
4. ACT! Professional 8.0 Version 8.0.2.82

The problem isn't limited to the one user but doesn't necessarily occur all of the time. This problem isn't replicated when the mail format is changed to plain text. The problem still occurs if the font of the values in pounds is changed (to Arial).
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
1. How does it show in the senders Outlook Sent Items folder?
2. You mean Outlook 2003?
3. My guess is that it's something related the the char-set, not the font. If you have an email that fails, try replying to it both from ACT! and Outlook... then have the other person send the charset from both (if one fails and the other is ok)
4. You might also make sure you have the latest Hotfix for ACT! 8.0 as per http://tinyurl.com/683xp3 - you only need the Hotfix 5 as it includes the previous ones.
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TonyLacyAuthor Commented:
1. It shows in a similar fashion as on the recipient's except that a square box is displayed instead of a chinese character. The source code is identical
2. Sorry yes, Outlook 2003 SP3
3. When sent from Outlook there is no problem, this only seems to occur in Act E-mail
4. I'll give that a go. Thank-you
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
3. Can you see if the other use can check the font and charset from an Outlook reply and an ACT! reply?
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TonyLacyAuthor Commented:
3. I'm not entirely sure I know how to get the information you mean. The attached code snippet is for a reply in Outlook
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">These values are in dollars $48,900.31 &amp; $32.12 and these values are in pounds £48,900.31 &amp; £32.12<o:p></o:p></span></font></p>

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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Question - is it always ok with a new email written in ACT! Email?
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TonyLacyAuthor Commented:
Thank-you for you help. My client doesn't wish to install any updates as he's worried that there could be a knock-on effect which might cause something else to stop working. Personally I suspect that the resolve might be to upgrade to Act 2009.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Without Outlook 2009, you don't need the ACT! Email client at all... you just use Outlook. So yes, this would fix it.

I've asked one of my Euro friends to see if he has seen this
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TonyLacyAuthor Commented:
Yes it does seem to be fine in a new e-mail. I suspect that the problem might be related the complexity of the message to which I was replying - it has a logo on it, and several different fonts.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
I still think the charset is more likely... which is why I'd like to see if it's different from ACT! or Outlook

Does it display ok when you have the email open to reply in ACT! Email?

Have you set Outlook to use HTML (not Word) as the editor?
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TonyLacyAuthor Commented:
The display in Act E-mail is OK before the message is sent.
Using Word as the editor or not makes no difference.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Sounding like it's an issue sending the unicode charset from ACT!Email to Outlook, then.

Might be a setting in Outlook to handle it... you could try playing with the Mail Format settings in Outlook - Tools | options (write down the settings first).

I'll let you know if my Euro friend has any better ideas.

Shouldn't use Word as the editor... it causes other issues.

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