Two Users Receiving Emails TWICE on Blackberry - BES

Posted on 2008-10-24
Last Modified: 2012-05-05
Two users have been using their Blackberry with BES to receive their Exchange email for quite some time now. We just deleted a user and added a different user yesterday (phone swap). We didn't touch anything regarding the other two users... just deleted the (1) User, wiped the phone, and paired the new phone to the new user. Today, the two existing users are receiving their email twice... they only use BES.

Any ideas?
Question by:Tercestisi
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 12

Expert Comment

ID: 22797071
Are there any rules on the mailbox that might be creating duplicates?

Are there any duplicate service books on the blackberry?

Author Comment

ID: 22797109
I don't think it is a problem with the rules on the mailbox or anything concerning the BB's themselves; I could be wrong. It's telling that the problem happened after we touched the BEM... and it happened to both phones simultaneously.
LVL 12

Expert Comment

ID: 22797139
What do the messages say for "received using"?
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.


Author Comment

ID: 22797443
I will check later when I'm in contact with them.

Accepted Solution

monorail1 earned 500 total points
ID: 22801319
Is/was anyone using or activating via Desktop Redirector? Can you try resending the IT Policy and Service Books to the handheld from BES? if running BES 4.1.4+, can you open the user(s) in question and under the advanced option assign the user(s) a static mailbox agent (use different #'s, like 200 & 201 etc.). This will isolate their BES logs w/ the other users on the server which can help track down the root cause.


Expert Comment

ID: 24923111
I have exactly the same issue as above. Which service books should I delete, all the DESKTOP ones or just CMIME?  It's just the one user we are having issues with, she has never attached it to her PC, she has never installed the Desktop Manager and has no other account other than her work BES account setup on the device.



Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question