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Business Objects Failed to retrieve data from the database. Error in File C:\Windows\Temp

Posted on 2008-10-24
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Last Modified: 2013-11-15
This error has already been discussed. It was posted in December '07. In that posting the solution was moving the database from Access to SQL.  I am experiencing this error on a SQL server, it has always been on an SQL server. In addition, it appears to be particular users, not the time of day. One user will  try and fail immediately while another use immediately runs the report from the pc that failed and the report is successful. This has been proven over and over again.  

I will say it is a complex query it is running, but, the suspicious symptom is it is the same three customers who experience the problem no matter what time of day, while all other customers are not reporting problems with the same report. Any help would be appreciated. Thanks
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Question by:EENovice
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7 Comments
 
LVL 17

Expert Comment

by:MIKE
ID: 22797001
Can you run the query from SQL Server Management Studio..?

What is the error there?
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 22797142
What is the error?

Do those customers have database permissions?
Do they have permissions to the temp directories?

mlmcc
0
 

Author Comment

by:EENovice
ID: 22797151
I can run the query every single time from SQL Server Management Studio without any errors. I am passing the same parameters the customer would be passing, their user code, their site information and the same time frame for the report and it returns data in 4 seconds.
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LVL 101

Expert Comment

by:mlmcc
ID: 22797212
How are you connecting to the database?  Do you use Windows Authentication?

mlmcc
0
 

Author Comment

by:EENovice
ID: 22797345
We have a single login that belongs to the application. When the app logs in to execute the query or when I log in to test the query in SQL Server Management I use the applications login to eliminate that as a possible problem.

As far as the customers having rights to the temp directory shouldn't be an issue. We have probably 60 customers who run this report and only three have reported a problem. Of the customer we are trouble shooting with we have re-imaged her pc, so the image should have given her the same rights as everyone else.

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LVL 101

Expert Comment

by:mlmcc
ID: 22798307
Don't know.

mlmcc
0
 

Accepted Solution

by:
EENovice earned 0 total points
ID: 22871001
Discovered that the user had two user accounts in the application that called the report. When I deleted the inactive user account the report began running without any errors.
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