EENovice
asked on
Business Objects Failed to retrieve data from the database. Error in File C:\Windows\Temp
This error has already been discussed. It was posted in December '07. In that posting the solution was moving the database from Access to SQL. I am experiencing this error on a SQL server, it has always been on an SQL server. In addition, it appears to be particular users, not the time of day. One user will try and fail immediately while another use immediately runs the report from the pc that failed and the report is successful. This has been proven over and over again.
I will say it is a complex query it is running, but, the suspicious symptom is it is the same three customers who experience the problem no matter what time of day, while all other customers are not reporting problems with the same report. Any help would be appreciated. Thanks
I will say it is a complex query it is running, but, the suspicious symptom is it is the same three customers who experience the problem no matter what time of day, while all other customers are not reporting problems with the same report. Any help would be appreciated. Thanks
What is the error?
Do those customers have database permissions?
Do they have permissions to the temp directories?
mlmcc
Do those customers have database permissions?
Do they have permissions to the temp directories?
mlmcc
ASKER
I can run the query every single time from SQL Server Management Studio without any errors. I am passing the same parameters the customer would be passing, their user code, their site information and the same time frame for the report and it returns data in 4 seconds.
How are you connecting to the database? Do you use Windows Authentication?
mlmcc
mlmcc
ASKER
We have a single login that belongs to the application. When the app logs in to execute the query or when I log in to test the query in SQL Server Management I use the applications login to eliminate that as a possible problem.
As far as the customers having rights to the temp directory shouldn't be an issue. We have probably 60 customers who run this report and only three have reported a problem. Of the customer we are trouble shooting with we have re-imaged her pc, so the image should have given her the same rights as everyone else.
As far as the customers having rights to the temp directory shouldn't be an issue. We have probably 60 customers who run this report and only three have reported a problem. Of the customer we are trouble shooting with we have re-imaged her pc, so the image should have given her the same rights as everyone else.
Don't know.
mlmcc
mlmcc
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
What is the error there?