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Outlook is slow when trying to perform File|Sent To| Mail Recipient as Attachment in Word or Excel 2003 and

When in Word or Excel 2003 and I try to use File|Sent To| Mail Recipient as Attachment it will take approximately 60-120 seconds for the new email window to come up. I can open a new email and attach a document without an issue. This is happening sporatically throughout the office.
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klerdal
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klerdal
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1 Solution
 
Delphineous SilverwingGood Ol' GeekCommented:
Your Outlook Temporary Files cache may have too many items sitting in it ... Check out this page for information on clearing the temporary Outlook files:
http://www.howto-outlook.com/faq/securetemp.htm
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klerdalAuthor Commented:
Tried and this did not help.
It sounds like this fix is for if I was having trouble opening an attachment I received in an email.
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Delphineous SilverwingGood Ol' GeekCommented:
The issue may be related to your anti-virus product on the PC.  What is being used?  Try reinstalling AV or check with the manufacturer for known issue with a recent update.
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klerdalAuthor Commented:
We are running eTrust by CA. I have tried stopping these services to no effect. Plus this is not happening on all computers, only a handful. It is happening to those that email more and send more attachments which is why your first solution sounded promising.
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Delphineous SilverwingGood Ol' GeekCommented:
Do these persons have messages sitting in their Drafts folder?  How big is their mailbox?

Try creating a new profile for a person with the problem.  Check for other Outlook plug-ins that could be causing the problem.   Start Outlook with the /SAFE switch to keep add-ons from loading; is it faster?
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klerdalAuthor Commented:
Mailbox is 700MB. plug-ins do not seem to make a difference. I will try a second profile. Is 700MB considered too large?
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Delphineous SilverwingGood Ol' GeekCommented:
It is too large only if it is all in one or two folders.  I have users with 2-4 GB Mailboxes, but they keep items organized such that there are normally no more than a couple hundred messages in their Inbox or Sent Items folders.
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Delphineous SilverwingGood Ol' GeekCommented:
Is Word setup as their editor in Outlook?
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Delphineous SilverwingGood Ol' GeekCommented:
What version and service pack is Office?  perhaps a higher service pack would address this.
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klerdalAuthor Commented:
Word is set as the editor, but makes no difference if you change this.
We are running SP3.
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Delphineous SilverwingGood Ol' GeekCommented:
I am still thinking it is the anti-virus product, but other than uninstalling it I am not sure how to test/address it.  Check with CA support, perhaps they have a cache on the PC that is full or corrupt.
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klerdalAuthor Commented:
We have uninstalled CA anti-virus from a computer having this issue and no change. Any other ideas?
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klerdalAuthor Commented:
It appears this is related to the Exchange Cached Mode setting. If this is checked, then there is no delay when using File|Send To from Word, but when you uncheck this the delay happens. For now we will check this option for these users, but we have had some issues where Outlook looses it's connection to Exchange or the locale file it creates hits maximum size which is why we had unchecked it in the first place.
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ee_autoCommented:
Question PAQ'd, 500 points refunded, and stored in the solution database.
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