Solved

NK2 missing

Posted on 2008-10-24
2
838 Views
Last Modified: 2013-12-29
Somehow the original nk2 was replaced by another one. There is no copy of another file there. A quick history: User called me and said that she is trying to send an email to someone in the company, but the name is not resolving. I realized she was using an old GAB. So I took Outlook out of cached mode, and downloaded the new address book. Outlook was not receiving the latest addresses from the GAB while in cached mode, so I took it out of cached mode, downloaded the updates, then put it back in cached mode. Today, she is not getting the auto complete, and when I looked at the nk2 file, it was very small, even though it had a created date two years ago. The modified date is today. Can I get that original nk2 file back? What if I do a system restore, will that put the file back?
0
Comment
Question by:xzay1967
2 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
Comment Utility
Hello xzay1967,

If NK2 has been updated, system restore will not get back the data.  If you want to auto complete addresses from GAB, then you need to enable Contacts Database As An Email Address Book in Outlook 2003. You may need to delete the old address book first.
http://domino.lancs.ac.uk/pub/usghelpdesk.nsf/9fb9e62b73055de48025680100698378/c8dbe9bb81766cf080256e5800438856?OpenDocument

For Outlook 2007, here is how to enable Contacts as Address Book
http://office.microsoft.com/en-us/outlook/HA102194281033.aspx

Hope this helps!
war1
0
 

Author Closing Comment

by:xzay1967
Comment Utility
Even though the issue was not resolved, (actually it cannot be resolved) I am  still awarding points for the effort.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
Resolve DNS query failed errors for Exchange
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now